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題 名 | 各種品質提昇活動的探討=The Quality Promotion Activity Research |
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作 者 | 申寶苓; | 書刊名 | 中華工商專校學報 |
卷 期 | 18 1999.03[民88.03] |
頁 次 | 頁72-90 |
分類號 | 494.56 |
關鍵詞 | 產品品質; 服務品質; 管理品質; 經營品質; 全面品質管理; 國際標準規範; 品質成本; 全方位品質; Product quality; Service quality; Management quality; Operation quality; Entire quality; TQM; ISO 9000 series; Quality cost; |
語 文 | 中文(Chinese) |
中文摘要 | 隨著環境的急驟改變,品質水準也一直不斷在提升中,在品質管理的學術領域, 四位品管大師: W.Edwards. Deming, J.M.Juran, Philip Crosby 和 Kaorulshikawa 等四 人功不可沒。全面品質管理 (TQM),係指整個組織努力法獲得品質成就而言。要成功的推行 全面品質管理,經營者及高階主管必須有堅定的決心及承諾,並能親自全程參與、以身作則 領導部屬並持之以恆。國際標準組準 (ISO) 的國際標準規範 -ISO 9000 系列是品質管理與 保證系統的標準, 其目的在建立品質管理系統, 針對品質為主題加以管理。 TQM 及 ISO 9000 系統不但能提昇產品品質,服務品質更可以降低品質成本以及生產成本,因此, 我們 還要把品質的層面擴大由產品品質,服務品質延展到管理品質、經營品質,也就是追求全方 位品質,則企業的競爭力一定可以增強,營業額與獲利率亦可提高,企業必能不斷的成長與 發展。 |
英文摘要 | As the environment over the world changes day by day, the quality control for every thing has to be improved accordingly. In the academic area of quality management, there are four great masters:W.Edwards. Deming, J.M.Juran, Philip Grosby and Kaorulshikawa. They advocate implementing Total Quality Management (TQM). The focus of TQM is to achieve a good quality through the organization. International Standard Organization (ISO) series is international standards on quality management and quality systems. Third-party registration/certification to these standards have made these standards very popular. Many organizations have adopted ISO 9000 as a first step in their journey to excellence. TQM and ISO 9000 series not only can improve the quality of product/service, but also reduce the quality cost and production cost. Furthermore; we should enlarge the quality area from product、 service to management and operation. That is; pursue an entire quality level. Therefore; the competition of business should be stronger, sales amount and profit rate will be increased. The enterprises must grow and develop. |
本系統中英文摘要資訊取自各篇刊載內容。