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題 名 | 官僚組織回應力之研究--個案實證分析=Responsiveness of Public Bureaucracies: An Empirical Case Study |
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作 者 | 蔡允棟; | 書刊名 | 政治科學論叢 |
卷 期 | 15 2001.12[民90.12] |
頁 次 | 頁209-240 |
分類號 | 572.915 |
關鍵詞 | 官僚組織回應力; 政治性回應; 多元代理人模式; 民主治理; 制度性工具; 新行政國; 公民滿意; 顧客滿意; Bureaucratic responsiveness; Multiple principal-agent model; Democratic governance; Institutional instrument; Citizen satisfaction; Customer satisfaction; Neo-administrative state; Political responsiveness; |
語 文 | 中文(Chinese) |
中文摘要 | 本文目的在嘗試建立一個官僚組織回應力的概念性架構,以探討如何增進官僚組織的回應能力,並作為個案實證研究衝量官僚組織回應力的績效指標。本文認為欲求回應具體有效,官僚組織必須提昇服務品質、解決社會問題的能力,以及尊重民主的價值與程序。其次,為促進官僚組織的回應能力,政府推動政策,思考適當的制度性工具時,行政機關應秉持公私協力的理念,透過政策網絡,主動結合企業、非營利組織與公民團體等,以增進政策品質與便利政策執行。 本個案研究以臺北市為問卷調查母體,比較分析臺北市民與臺北市警察局警察人員對於市警局回應臺北市民有關犯罪防制績效、服務態度、以及民主程序與價值的滿意度測量。實證分析結果顯示,整體而言,市民對市警局回應績效的滿意不高;多元回歸分析結果,不論市民或警察問卷,「專業能力」變項皆獲得最高的Beta weights以侑解釋最多的變異量。 |
英文摘要 | The purpose of this research is to conceptualize the notion of bureaucratic responsiveness and examines how public bureaucracies can become more responsive to societal needs and goals, this essay suggests that, in order to be properly responsive to citizen preferences and to deal with societal problems effectively, public bureaucracies must be concerned with the whole range of policy instruments and institutions for collective action available to a modern society. A case study is applied to verify the use of the conceptual framework of the notion of bureaucratic responsiveness. Key questions are: how can the Taipei Municipal Police Department (TMPD) adapt and respond to changing environmental demands, and, how do citizens assess the responsiveness of the TMPD? A cross-sectional exploratory survey design is employed. Results indicate that citizen respondents show a low percentage of satisfaction with TMPD's performance to date. Professionalism scores the highest Beta weights and explains most of the variability in both citizen and police surveys. |
本系統中英文摘要資訊取自各篇刊載內容。