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| 題 名 | 科技產業知識管理創新關鍵成功因素之研究=A Study on the Key Success Factors of Knowledge Management Innovation in the Technology Industry |
|---|---|
| 作 者 | 葉為寬; | 書刊名 | 中華行政學報 |
| 卷 期 | 33 2023.12[民112.12] |
| 頁 次 | 頁101-110 |
| 分類號 | 494 |
| 關鍵詞 | 知識管理; 科技產業; 層級分析法; 創新策略; 顧客關係管理; Knowledge management; Technology industry; Analysis hierarchy process; AHP; Innovative strategic; Customer relationship management; CRM; |
| 語 文 | 中文(Chinese) |
| DOI | 10.6712/JCPA.202312_(33).0005 |
| 中文摘要 | 本研究的主要目的是討論知識管理(KM)在科技產業的應用。研究內容包括知識管理 實務工作者的觀點、簡短的文獻回顧、邀請負責知識管理的管理者回答問卷。根據他們的觀 點,可以獲得充分代表知識管理在科技業應用的關鍵成功因素。研究主要透過文獻綜述和專 家深度訪談來了解目前的知識管理應用和探討成功的關鍵因素。總結意見後,完成專家問卷。 透過諮詢層次分析法(AHP)專家,我們處理了專家問卷。 第一階段,我們的深入訪談邀請了 3 位科技業的專業管理人員,為我們提供了知識管理 的個人實務經驗和關鍵成功因素,以製定專家問卷。接下來,10 位相關行業上級及資深專 家參與了專家問卷的處理。透過對層次分析法的數據進行總結和分析,可以獲得知識管理創 新在科技產業應用的關鍵成功因素。根據層級分析法的結果,創新組織願景的規劃是科技產業知識管理創新的最重要因素。教育訓練、經驗分享及組織文化的影響也是科技業的第二重 要因素。 |
| 英文摘要 | The main purpose of this study is to discuss the application of knowledgmanagement (KM) in the technology industry. The research contains the knowledge management practical workers’ viewpoints, the brief literature review, and the managers who responsible for knowledge management were invited to answer the questionnaires. Based on their points of view, the critical successful factors which sufficiently representative the applications of KM in the technology industry could be obtained. This research is primary by literature review and depth interview with specialists to understand the current applications and the critical successful factors. After summarized their opinions, the expert questionnaires will be finished. Through consulting with the experts of the Analysis Hierarchy Process (AHP), we process the expert questionnaires. At the first stage, 3 specialized managers of technology industry were invited in our depth interview to offer their personal practical experiences and critical successful factors in KM for developing the expert questionnaires. Next, 10 experts of relevant industrial superiors and seniors were involved in the processing of the expert questionnaires. The critical successful factors of apply the KM innovation in the technology industry could be obtained by summarize and analyze the data of AHP. According to the results of AHP, the planning of innovatively organizational vision is the most important factor of KM innovation in technology industry. The education, experiences, and personality are the secondarily important factor. The influence of organizational culture is also the secondarily important factors of technology industry. |
本系統中英文摘要資訊取自各篇刊載內容。