頁籤選單縮合
| 題 名 | 知覺價值和售後服務對滿意度、承諾及顧客關係績效的影響--空調產業的實證結果=The Effect of Perceived Value and After-sale Service on Satisfaction, Commitment, and Customer Relationship Performance--Evidence from the Air Conditioning Industry |
|---|---|
| 作 者 | 林南宏; 吳秋蓮; | 書刊名 | 北商學報 |
| 卷 期 | 36 2019.07[民108.07] |
| 頁 次 | 頁41-68 |
| 分類號 | 496.7 |
| 關鍵詞 | 知覺價值; 售後服務; 滿意度; 承諾; 顧客關係績效; Perceived value; After-sale service; Satisfaction; Commitment; Customer relationship performance; |
| 語 文 | 中文(Chinese) |