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頁籤選單縮合
題名 | Impact of Hospital Volunteers on the Patients' and Nurses' Perception of Medical Care Quality=醫院志工對病人及護士醫療品質認知的影響 |
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作者 | 林俊龍; 黃貞鳳; 黃智一; 廖熏香; 林碧玉; Lin, Chin-lon; Huang, Jen-feng; Huang, Chih-yi; Liao, Hsun-hsiang; Lin, Pi-yi; |
期刊 | 慈濟醫學 |
出版日期 | 19990300 |
卷期 | 11:1 1999.03[民88.03] |
頁次 | 頁25-31 |
分類號 | 419.4 |
語文 | eng |
關鍵詞 | 醫院志工; 志工精神; 醫療品質; Hospital volunteer; Volunteerism; Medical care quality; |
中文摘要 | 在現代的醫院裡,由於志工提供了非常有價值的服務, 使得醫院能成功的照顧病 患。傳統上,醫院的醫療品質皆由機構本身的觀點評估,而病患本身及院內工作人員的觀點 常被忽略。在這篇報告中我針對醫院內病患及護理人員,瞭解他們認為醫院內志工對醫療照 護品質的影響。 我們以簡單的問卷表來分別瞭解慈濟醫院內的住院病患及護理人員是否認為醫療志工對他們 有幫助及有醫療志工的存在是否會影響他們提供的醫療品質。 在 204 位參與計畫的病患中 ,179 人( 88.6 %, 有回答的部分)覺得醫院志工帶給他們歡樂及希望,110 人( 73.3 %)覺得是醫院志工最重要貢獻在於對病患的訪視及安慰,171 人( 84.6 %)覺得醫院志 工使他們得到較高品質的醫療照顧。在 240 個參計畫的護理人員中 121 人( 50.6 %,有 回答的部分)覺得醫院志工最大的貢獻是對病患的訪視及安慰,209 人( 92.5 %)覺得醫 院志工對他們所提供的醫療照護品質有正向的影響。 本計畫顯示慈濟醫院大部分病患認為醫院志工很有幫亡,並帶給他們歡樂及希望;同時亦顯 示住院病患及護理人員強烈的認為醫院志工對他們所提供的醫療照護品質有正面的影響。 |
英文摘要 | In most modern hospitals, volunteers perform invaluable services and contribute a great deal to the success of the hospital. The quality of medical care n a hospital is traditionally evaluated from the institutional point of view, and the viewpoints of patients and hospital staff are often neglected. We surveyed both hospital inpatients and nursing personnel regarding their opinions of the impact of hospital volunteers on the quality of medical care. Inpatients and nursing personnal at The Buddhist Tzu-Chi General Hospital were separately surveyed using simple questionnaires asking their opinions on the helpfulness of hospital volunteers and whether the presence of volunteers affected the quality of medical care provided at the hospital. Of the 204 patients who participated in the survey, 179 (88.6% of those who answered) felt that hospital volunteers brought them joy and hope, 110 (73.3%) felt that the most important contribution of the volunteers was their visiting and comforting, and 171 (87.6%) felt that the volunteers contributed to the quality of medical care they received. Of the 240 nurses who participated in the survey, 121 (50.6% of those who answered) felt that the visiting and comforting of patients was the volunteers' most important contribution and 209 (92.5%) felt that volunteers had a positive impact on medical care quality. This study showed that most patients at The Buddhish Tzu-Chi General Hospital found volunteers to be helpful and felt that the volunteers brought them hopes and joys. This study also revealed that both hospital inpatients and nurses strongly felt that the hospital volunteers significantly contributed to the quality of medical care provided in the hospital. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。