查詢結果分析
來源資料
頁籤選單縮合
題名 | 主從式電腦電話整合--電話訊息傳送系統之設計=Design of a Client-Server Computer Telephony Integrated System--Telephony Message Transfer System |
---|---|
作者姓名(中文) | 陳麗州; 許仁榮; 陳銘傑; 孫三為; | 書刊名 | 電信研究 |
卷期 | 26:5 1996.10[民85.10] |
頁次 | 頁717-738 |
分類號 | 448.6 |
關鍵詞 | 電腦電話整合系統; 開放式資料庫連接協定; 動態連結程式庫; 計畫管理資訊系統; 互動式語音回覆; Computer telephony integrated system; CTIS; Open database connectivity; ODBC; Dynamic link library; DLL; PROject management information system; PROMIS; Interactive voice response; IVR; |
語文 | 中文(Chinese) |
中文摘要 | 今日,在辦公室自動化的應用中,電腦電腦整合系統(Computer Telephony Integrated System, CTIS)為重要的一環。電腦電話整合應用更將普遍成為許多公司行號傳送╱提供資訊給 員工、顧客或供應商不可或缺的途徑。 本文除介紹電腦電話整合應用之最新概念外,亦引用說明主從式(Client-Sever)架構方法 及開放式資料庫連接協定(ODBC)等技術。文中主要係介紹-智慧化電腦電整合應用系統 TL/CTIS,說明其電話訊息傳送、傳真傳送╱回覆、電子郵件╱資料及影像傳送及線上自動語 音回覆服務等五項主功能,及其皆散式用戶伺服之主從式架構設計。並利用其主功能之一的電 話訊息傳送系統TMTS之設計實例,說明與討論主從式架構及開放式資料庫連接協定等相關技 術所具備之可攜性及彈性;文中對TMTS系統主從式架構、存取遠端資料庫方法之設計與運作, 及相關訊息與表格之設計與傳送,均有詳細之說明。 |
英文摘要 | Computer Telephony Integrated System (CTIS) is an important part of the applications for Office Automation today. More specifically, computer telephony integrated application will be an integral means to transfer/provide information to employees, customers and suppliers in many enterprises. This paper gives the latest concepts of computer telephony integrated application, besides it introduces the technologies of client-server architecture methodology and Open Data Base Connectivity (ODBC) protocol. It puts stress on introducing an intelligent computer telephony integrated application system, TL/CTIS, in this paper. This paper describes the corresponding design of distributed Client/Server architecture and the main functions including "telephony message transfer", "fax transfer/fax back", "electrical mail", "data and image transfer" and "voice on demand" of the TL/CTIS system. Through the design instance of the telephony Message Transfer system (TMTS), deriving from one of the main functions — "telephony message transfer" – of TL/CTIS, THIS paper also elaborates on the illustration and discussion of the portability and flexibility brought from the related technology of Client/Server architecture and ODBC protocol. By the way, to the design and operations of the Client/Server architecture, the usage of the ODBC to access the remote database and the related message and tables format of TMTS system, there are also detailed illustrations here. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。