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題名 | 門診病患對醫師滿意度之因素分析--以臺南市的各級醫院為例=A Study on Key Factor Which Affect Outpatients Satisfaction of Physicians--In The Case of Tainan Area |
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作者 | 文久美; 謝明娟; 楊美雪; 陳明惠; | 書刊名 | 嘉南學報 |
卷期 | 22 1996.11[民85.11] |
頁次 | 頁142-154 |
分類號 | 419.55 |
關鍵詞 | 醫術品質; 關心態度; 有效溝通; 服務態度; 禮貌; 內在性格; Technical quality; Attentiveness; Effective communication; Service attitude; Courtesy; Inner character; |
語文 | 中文(Chinese) |
中文摘要 | 本文旨在利用病人滿意度來衡量醫生之服務品質,用以探討病患對各級醫院醫師之滿意度及差異情形,以提供各級醫院參考,期粉以更佳的服務來滿足病患的需求以建立醫生之形象。 本文以台南地區的門診病患為研究群體,來探討他們對醫師滿意度之影響因素,其主要目的為: 1.瞭解門診病患對各級醫院醫師之滿意度之影響因素。 2.評估各級醫院在各個因素屬性上的差異情形。 透過問卷調查分析結果,本文發現台南地區門診病患選擇醫院之六大因素依序為醫術品質、關心態度、有效溝通、服務態度、禮貌及內在性格,其解釋能力為67.7%,而各級醫院,以區域醫院的評價最高。 |
英文摘要 | This study focuses evaluation the outpatients attitudes towards physicians in medical care settings. Through a questionnaire survey of outpatients in Tainan area, the purpose of the study are as follows: 1. To understand and compare the important factors that affect patient attitudes toward a physicians. 2. To evaluate the difference between factors of medical institutions. We found the six matrix factors explaining 67.7% of the total variance emeraged from the factor analysis procedures; The factors were identified as technical quality, attentiveness, effective communication, service attitude. Courtesy and inner character. We also found the district hospital won highest reputation in Tainan area. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。