頁籤選單縮合
題名 | 服務品質對顧客滿意度影響之研究--以企業社會責任及企業形象為干擾變項=A Study of Relationships between Service Quality and Customer Satisfaction: The Moderate Effect Corporate Social Responsibility and Corporate Image |
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作者姓名(中文) | 王永才; 諸承明; | 書刊名 | 中原企管評論 |
卷期 | 14:1 2016.04[民105.04] |
頁次 | 頁25-53 |
分類號 | 496.7 |
關鍵詞 | 服務品質; 顧客滿意度; 企業社會責任; 企業形象; Service quality; Customer satisfaction; Corporate social responsibility; Corporate image; |
語文 | 中文(Chinese) |