查詢結果分析
來源資料
相關文獻
- 國際觀光旅館組織創新、員工工作滿足與服務品質之相關研究--以人力資源管理系統為干擾變項
- 透過內部行銷提升資訊服務品質之研究:以國立圖書館為例
- The Study of Service Quality in International Hotels by the CIT Approach
- An Analytical Approach Integrating Competitor Analysis and Customer's Choice Decision for Improving Hotel Service
- 國際觀光旅館職業前程管理與工作滿足之相關研究
- 國際觀光旅館主管魅力型領導、員工組織公民行為與服務品質之相關研究--以組織文化為干擾變項
- 人格特質、旅館設施與服務品質對於旅客住宿意願之研究--以礁溪地區國際觀光旅館為例
- The Impact of Employee Perceptions of Human Resource Management Systems on Job Satisfaction and Organizational Commitment during Privatization the Transformations of Privatization: An Empirical Study of Telecommunications Corporations in Taiwan
- 國際觀光旅館餐飲部門第一線員工內在情緒勞務、外在工作壓力與服務品質之相關研究--以工作倦怠為中介變項
- 服務業內部行銷、企業文化、工作滿足與經營績效間關聯性之研究--以臺灣國際觀光旅館為例
頁籤選單縮合
題 名 | 國際觀光旅館組織創新、員工工作滿足與服務品質之相關研究--以人力資源管理系統為干擾變項=A Study of Organizational Innovations, Employee's Job Satisfaction and Service Quality in the International Tourist Hotels--Human Resource Management System as a Moderator |
---|---|
作 者 | 許順旺; 陳秀玉; 張姮燕; 陳永龍; | 書刊名 | 商管科技季刊 |
卷 期 | 15:4 2014.12[民103.12] |
頁 次 | 頁545-575 |
分類號 | 494.3 |
關鍵詞 | 組織創新; 工作滿足; 服務品質; 人力資源管理系統; 國際觀光旅館; Organizational innovations; Employee's job satisfaction; Service quality; Human resource management system; International tourist hotels; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究以台灣地區國際觀光旅館之各部門員工為研究對象,探討員工所知覺到的組織創新(技術創新及管理創新)、員工工作滿足與服務品質之間的關係,並探討人力資源管理系統是否會對組織創新與員工工作滿足的關係產生干擾作用。本研究將採便利抽樣方式進行問卷調查,受測對象為國際觀光旅館各部門工作滿六個月以上之正式員工,問卷共計發放600份,回收有效問卷423份。研究結果顯示:組織創新(技術創新及管理創新)與員工工作滿足有顯著的正向關係;員工工作滿足與服務品質有顯著的正向關係;組織創新(技術創新及管理創新)與服務品質有顯著的正向關係;人力資源管理系統會對組織創新及技術創新與員工工作滿足之間產生干擾效果。 |
英文摘要 | This research focused on hotel employees from different departments of the international tourist hotels in Taiwan. It was to explore the relationship between employees' perceived organizational innovation (technological innovation and management innovation), employee's job satisfaction and service quality. It also examined the moderating effect of human resource management system on the relationship between organizational innovations and employee's job satisfaction. Full-time employees who had worked at least 6 months in the international tourist hotels were recruited using a convenience sampling. Six hundred survey questionnaires were sent while 423 valid data was received. The results showed that organizational innovation, technological innovation and management innovation were positively related to employees' job satisfaction; employees' job satisfaction was positively related to service quality; organizational innovation, technological innovation and management innovation was positively related to service quality; human resource management system had moderating effect on the relationship between organizational innovations and employees' job satisfaction, and between technological innovation to employee's job satisfaction. |
本系統中英文摘要資訊取自各篇刊載內容。