頁籤選單縮合
題名 | 主管與部屬互動中情緒勞動:回顧、釐清、及前瞻=Emotional Labor in the Interaction between Supervisors and Subordinates: Review, Clarification, and Prospect |
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作者 | 吳宗祐; | 書刊名 | 人力資源管理學報 |
卷期 | 13:3 2013.09[民102.09] |
頁次 | 頁57-105 |
專輯 | 人力資源管理與組織行為研究回顧 |
分類號 | 494.201317 |
關鍵詞 | 情緒勞動; 領導; 表層演出; 深層演出; Emotional labor; Leadership; Surface acting; Deep acting; |
語文 | 中文(Chinese) |
中文摘要 | 情緒勞動議題與領導研究之結合,是邇來情緒勞動研究之新趨勢,也累積了許多研究成果。本論文首先將針對主管與部屬間情緒勞動的研究,進行系統性的回顧。其次,本論文提出「情緒勞動之概念是否適用於主管與部屬互動中」的爭議問題,予以釐清,以利界定主管與部屬間情緒勞動的構念,並比較其與類似概念的異同。最後,本論文將提出若干未來研究方向,包含測量工具與研究方法的精進、實證研究的深化、主管與部屬情緒勞動的整合、主管之情緒勞動分擔、及華人組織中主管與部屬的情緒勞動。 |
英文摘要 | The linkage between emotional labor and leadership is a new trend of emotional labor research, and a large amount of related research publications have accumulated. Accordingly, the first purpose of the paper tends to systematically review the existent literature on emotional labor in supervisor-subordinate interaction. Following the review, the second purpose of the paper tries to address a controversial issue, ”Can the construct of emotional labor be applied to supervisor-subordinate interaction?”, and to clarify this issue, so as to define the construct of emotional in emotional labor in supervisor-subordinate interaction as well as compare it with other similar constructs. Finally, the third purpose of the paper identifies several future research directions, including the refinement of measurement and research design, the elaboration of empirical research, the integration between supervisors' and subordinates' emotional labor, supervisors' shared emotional labor, and emotional labor between supervisor and subordinate in Chinese organization. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。