查詢結果分析
來源資料
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題 名 | 行動型電話維修查詢服務系統之發展=Development of The Mobile-Based Telephony Maintenance & Inquiry System (MB-TMIS) |
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作 者 | 廖文鉉; 莊勝胤; 周淑玲; 黃在; 王益仁; 劉為智; 張昭聰; | 書刊名 | 電信研究 |
卷 期 | 33:4 2003.08[民92.08] |
頁 次 | 頁495-511 |
分類號 | 448.84 |
關鍵詞 | 電腦電話整合; 資料自動轉換系統; 個人數位處理器; 公眾電話網路; 用戶迴路管理監控系統; 電話客戶裝拆移異資訊系統; 電話障礙自動維修伺服器; 障礙申告資訊系統; 電話障礙查詢系統; 無線應用環境; 無線應用通訊協定; 無線電話語音應用程式; Computer telephony integration; CTI; Data automatic transfer system; DATS; Personal digital assistant; PDA; Public service telephone network; PSTN; Subscriber management and administrative system; SMAS; Service order processing system; SOPS; Telephone automatic maintenance system; TAMS; Trouble reporting information system; TRIS; Telephone trouble inquiry system; TTIS; Wireless application environment; WAE; Wireless application protocol; WAP; Wireless telephony applications; WTA; |
語 文 | 中文(Chinese) |
中文摘要 | 為使線路維修作業及電信業務推廣能達到電子商務化、電腦化與自動化之目標,本所開發行動型電話維修查詢服務系統,此系統利用行動電話手機或個人數位處理器(PDA)利用無線上網之方式,即可執行線路維修各項功能,如查詢、測試、派工、聯繫及竣工回報等工作;同時亦可執行各項行動電子商務,如電話申裝、各種業務查詢等,即時滿足客戶需求,達到面對銷售、到府服務的目標。 本文就有關行動型電話維修查詢服務系統之功能、硬體及軟體之結構設計,依序提出說明,有關行動型電話維修查詢服務系統與行動電話手機間之網頁設計亦在討論之列。透過本系統可改善現有線路維修作業之工作效率,進而提升電信業務推廣能達到行動電子商務化、電腦化與自動化之目標。 |
英文摘要 | This report proposes an automatic maintenance & inquiry system for Subscriber Line Repairing Service. The "Mobile-Based Telephony Maintenance & Inquiry System" (MB - TMIS), designed by Chunghwa Telecommunication Laboratories (TL), provides the functionality of browsing, computerization, and automatic telephony maintenance & inquiry. The main functions include automatic testing subscriber lines and inquiring history data. Moreover, it provides mobile electronic commerce functions. In this article, the system design and its core functions, including hardware and software configuration will be described, and communication protocol as well. The completion of the proposed system will significantly improve the efficiency of the repairing service. Furthermore, the operation procedure will be browsed, and computerized. |
本系統中英文摘要資訊取自各篇刊載內容。