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頁籤選單縮合
題名 | 應用全面品質管理增進親子研習營之成效=Improving Quality and Quota of Education Campaign by Applying Total Quality Management(TQM) |
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作者 | 程禮怡; | 書刊名 | 動物園學報 |
卷期 | 12 2000.09[民89.09] |
頁次 | 頁83-92 |
分類號 | 380.69 |
關鍵詞 | 全面品質管理; 教育活動; 特性要因圖; 義工訓練; Total quality management; Education campaign; Cause and effect diagram; Education activities; Volunteer training; |
語文 | 中文(Chinese) |
中文摘要 | 針對八十八年暑期親子營,以全面品質管理之觀念,制訂一執行方案,以增加親子營招收名額及改善親子營教育品質。本活動之問題分析,以特性要因圖來探討,並加入對策分析,主要對策在工作人員部分為增加解說人力、發給薪資、增加解說員訓練時數、對解說員做認證考試。在活動品質部分為解說內容標準化、增加活動形式和互動性活動、利用工作檢查表標準化複雜之準備工作。改善成果為參加學童人數由過去之500人增至1200人,活動項目由原來約四個活動,增加到十二個活動,活動型態由原來以解說導覽為主,改變為運用肢體五官探索之互動性活動,例如唱歌、動作模仿無尾熊、勞作、嗅覺運用、標本探索、跳遠、跳高、大富翁賓果有獎問答等。解說員由原本不支薪成為支薪雇工,參加之訓練由以往六小時增為二十小時,並有四十位通過認證,成為本園有史以來第一批認證解說員。 |
英文摘要 | The TQM concept is applied by commercial business for improving the quality of their products and service. The concept is also useful for other organizations as long as they provide service for their users. Practical methods evolved from TQM were applied to increase the quota and quality of summer education campaign at Taipei Zoo in this year. The quota of the campaign was too low and the education activities were not interesting enough in past campaign. A Cause and Effect Diagram was utilized to analyze causes. Then, a large number of interpreters were recruited so that enough manpower can be used for handling large scale campaign. For improving the quality of education activities, training hours for recruiting interpreters were largely increased. In addition, they were requested to pass qualification oral exam for being workers of education campaign. All the workers were previously assigned job for each campaign. A checklist was designed for helping workers to complete their jobs. All the workers were paid instead of being volunteer in past campaign. The total numbers of attendant are 1600, which are at least twice of the past campaign. A total of twelve activities, third times as before, were designed in the campaign. This activity includes playing games, singing, performing, jumping, and inquire-discussing. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。