查詢結果分析
來源資料
第1筆 /總和 1 筆
/ 1 筆
頁籤選單縮合
題名 | 北市松山區居民至國軍某醫院就醫意願之調查研究=Factors That Influence Sung-Shan's Residents to Choose a Military Hospital |
---|---|
作者 | 鄭煒東; 黃博宏; 王德芳; 曾雯琦; 高森永; | 書刊名 | 醫學研究 |
卷期 | 19:3 1998.11[民87.11] |
頁次 | 頁161-171 |
分類號 | 410.15 |
關鍵詞 | 就醫選擇; 國軍醫院; 醫療服務滿意度; Choices of medical care providers; Military hospital; Patient satisfaction; |
語文 | 中文(Chinese) |
中文摘要 | 本研究主要調查松山區居民至國軍某醫院之就醫意願,以作為醫院行銷及管理之參考。本研究共發出6,150份問卷,回收678份,回收率11.02%。經統計分析後發現:(1)71.4%的研究對象考慮至國軍某醫院就醫,經羅吉斯分析與「曾經就醫」、「對該院醫療服務品質感到滿意」、「認為該院就診交通方便」有關;(2)在醫療服務滿意度中,研究對象除了對國軍某醫院的「停車方便性」顯著高於其他醫院外,在「護士服務態度」、「醫師診療技術」、「電話預約」、「專科多,易就醫」、「醫院設施」、「住院環境」等六個項次則顯著低於其他醫院;(3)研究對象對國軍某醫院的醫療服務滿意度與其年齡、具軍人(眷)或榮民(眷)身份、離家近、就醫印象良好、醫師推薦、以及曾至該院門診次數有關。因此,本研究建議國軍某醫院應著重提供民眾就醫的便利性,改善服務品質及環境設施,以提昇在醫療市場的競爭力。 |
英文摘要 | The purpose of this research was to explore the factors that influencing the residents of Sung-Shan in Taipei to choose a military hospital. 678 out of 6,150 residents completed a structured questionnaire (a response rate 11.2%). The results revealed that: (1) 71.4% selected this hospital. After logistic regression, those who chose the hospital correlated with those who previously had been to this hospital and satisfied its service and convenience; (2) The military hospital scored higher than other hospitals in Song-Shan district only in the convenience. On the contrary, the military scored less than others in nurses' attitudes, doctors' techniques, admitting services, availability, facilities, and environment; (3) Consumer satisfaction correlated with age, dependents of military, convenience, positive past experience, doctors' recommendation, and visiting. Hence, it suggests that the military hospital would be more competitive if it is more accessible to the public and its quality of service is enhanced as well as its facility is improved. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。