查詢結果分析
來源資料
頁籤選單縮合
題名 | 服務業廣告訊息之有形化模式建構與實驗研究=Tangiblizing the Services Via Advertising Message Model Construction and Experimantal Study |
---|---|
作者 | 譚大純; 陳正男; 黃肇杰; Tarn, David D. C.; Chen, Cheng-nan; Huang, Jaw-jey; |
期刊 | 廣告學研究 |
出版日期 | 19980100 |
卷期 | 10 1998.01[民87.01] |
頁次 | 頁1-29 |
分類號 | 497 |
語文 | chi |
關鍵詞 | 服務業; 廣告訊息; 服務有形化; 服務管理; |
中文摘要 | 本研究係以廣告╱行銷功能為角度,來探討如何降低服務的重要特性之一:無形性,以彌補文獻偏向以生產╱作業的角度來探討之不足。在文獻探討與彙整後,本研究建構了服務無形特性所帶給服務提供者的四項問題。另外亦建構了以廣告訊息來提升服務有形性的四項原則,即(1)數量╱序位化、(2)實象具體化、(3)口碑化及(4)訊息頻率。接著以此四項原則,選擇了自助餐廳服務來設計虛擬之廣告情節,進行16組、160個樣本的實驗設計。實驗結果證實四項原則的確有助於提升有形性,其中以數量╱序列化效果最佳,實象具體化最差。另外本研究亦依既有量表,建構了一個九題項之「服務有形化量表」,並經LISREL 模式驗證其信度與收斂和建構效度。 |
英文摘要 | This study attempts to explore the techniques to decrease intanbibility, which is one characteristic of service, by way of advertising/marketing activities, rather than the traditional discussions through production/operation functions. After literature reviewing, this recent study builds a four-construct model to define the problems that lead from intangibility of service. Moreover, this study also suggests four techniques to increase tangibility of serve, through advertising message: (1) Numeration/Ranking; (2) Visiblizing the Service Content; (3)Word-Of-Mouth; and (4) Information Frequency. Follow these of four techniques, the authors select restaurant service to design ad scenarios for the purpose of a between-subject experiment. The results indicate that the four techniques can be used to raise tangibility of service, especially the Numeration/Ranking techniques. In addition, this study also designs a four-construct scale to measure the tangible perceptions of respondents. LISREL evidences support the reliability and discriminant and convergent validity. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。