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| 題 名 | 服務型領導與員工服務創新行為影響機制之研究=A Study on the Influence Mechanism of Servant Leadership on Employees' Service Innovation Behavior |
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| 作 者 | 李穎; 張倩孺; 張博堅; | 書刊名 | 澳門科技大學學報.人文社會科學版 |
| 卷 期 | 19:4 2025.12[民114.12] |
| 頁 次 | 頁119-151 |
| 分類號 | 494.3 |
| 關鍵詞 | 服務型領導; 服務創新行為; 親社會動機; 團隊情緒氛圍; Servant leadership; Service innovative behaviors; Prosocial motivation; Team emotional climate; |
| 語 文 | 中文(Chinese) |
| DOI | 10.58664/mustjournal.2025.12.006 |
| 中文摘要 | 在當代競爭激烈的市場環境中,服務機構被迫不斷更新其流程和產品,以獲得競爭優勢,保持業務的可持續性。如何進一步提高員工的服務創新行為已成為組織生存和成功的關鍵。服務型領導作為一種以服務他人為特徵的領導風格,與員工的服務創新行為密切相關。因此,為考察服務型領導對員工服務創新行為的影響機制,本研究構建並檢驗親社會動機為中介變量與團隊情緒氛圍為調節變量的調節中介模型。本文收集了來自 89 個團隊(89 名領導者和 394 名員工)的 788 份有效問卷,並使用 SPSS 27.0 和 Mplus 6.0 對該假設進行了檢驗。結果表明:(1)服務型領導對服務創新行為有積極影響。(2)親社會動機在服務型領導與服務創新行為之間起中介作用。(3)團隊情緒氛圍積極或消極調節服務型領導與服務創新行為的關係。這些新發現有助於推動對服務創新行為作用機制的研究,為組織優化領導行為提供了依據,並幫助領導者提高員工的創新和績效。從實踐的角度出發,為如何在新環境下激勵員工服務創新行為,保持核心競爭力提出一些建議。 |
| 英文摘要 | In the contemporary market environment with intense competition, service organizations are forced to continuously renew their processes and offerings to obtain competitive advantages and maintain business sustainability. How to further improve employees’ service innovative behaviors has become critical to organizations’ survival and success. Servant leadership, as a leadership style characterized by serving others, is closely related to employees’ service innovative behaviors. Therefore, in order to investigate the influence mechanism of service leadership on employee service innovation behavior, this study aims to establish a theoretical framework to construct a moderated mediating model based on the mediating role of prosocial motivation and the moderating role of team emotional climate. This paper collected 788 valid questionnaires from 89 teams (89 leaders and 394 employees) and used SPSS 27.0 and Mplus 6.0 to test the hypothesis. The findings revealed that (1) servant leadership positively influences service innovative behaviors, (2) prosocial motivation plays an intermediary role between servant leadership and service innovative behaviors, and (3) team emotional climate positively or negatively moderates the relationship between servant leadership and service innovative behaviors. These novel findings contribute to the literature and help company managers in enhancing employee innovation and performance. From the perspective of practice, some suggestions for how to motivate employees’ service innovation behavior in the new environment and maintain the core competitiveness. |
本系統中英文摘要資訊取自各篇刊載內容。