頁籤選單縮合
| 題 名 | 以網路購物探討KOL形象和虛擬社群意識對顧客忠誠度的影響--以品牌黏著度為中介效果=Exploring the Influence of KOL Image and the Sense of Virtual Community on Customer Loyalty in Online Shopping: The Mediating Effect of Brand Stickiness |
|---|---|
| 作 者 | 張瑞晃; 戚靜玟; 洪典筠; 陳昱璇; | 書刊名 | 全球管理與經濟 |
| 卷 期 | 21:1 2025.06[民114.06] |
| 頁 次 | 頁21-50 |
| 分類號 | 496.34 |
| 關鍵詞 | KOL形象; 虛擬社群意識; 品牌黏著度; 顧客忠誠度; KOL image; Sense of virtual community; Brand stickiness; Customer loyalty; |
| 語 文 | 中文(Chinese) |
| DOI | 10.6565/JGME.202506_21(1).0002 |
| 中文摘要 | 隨著網路已成爲現代生活中不可或缺的工具,企業繼續期待探索高效的數位化行 銷策略,以應對日益精緻的電子商務環境。近年來社群媒體的普及,以及用戶參與度 的不斷提升,使KOL與虛擬社群成為數位行銷領域中重要的策略工具,其對於品牌推 廣、顧客之間的互動以及消費行為的影響,已顯示出不可輕視的威力。 再者因應數位科技迅速發展及新冠病毒疫情的爆發,顧客購物模式發生重大變化, 使得線上購物成為主要選擇。例如在美妝產品領域方面,顧客對產品資訊的獲取及購 買決策,更加依賴KOL的推薦和虛擬社群的口碑效應。因此本研究以美妝產品線上購 物情境為核心,探討KOL形象與虛擬社群意識分別對品牌黏着度與顧客忠誠度的影響。 本研究以使用線上購買美妝產品的顧客為研究對象,進行隨機抽樣調查,並使用 SPSS軟體進行階層迴歸分析。研究結果顯示:(1)KOL形象對顧客忠誠度有顯著正向影 響。(2)虛擬社群意識對顧客忠誠度有顯著正向影響。(3)KOL形象對品牌黏著度有顯著 正向影響。(4)虛擬社群意識對品牌黏著度有顯著正向影響。(5)品牌黏著度對顧客忠誠 度有顯著正向影響。(6)品牌黏著度在KOL形象對顧客忠誠度影響具有部分中介效果。 (7)品牌黏著度在虛擬社群意識對顧客忠誠度影響具有完全中介效果。 |
| 英文摘要 | As the internet has become an indispensable tool in modern life, businesses continue to seek efficient digital marketing strategies to address the increasingly sophisticated e-commerce environment. In recent years, the widespread use of social media and the growing level of user engagement have made Key Opinion Leaders (KOLs) and virtual communities vital strategic tools in digital marketing. Their impact on brand promotion, customer interaction, and consumer behavior has proven to be substantial. Furthermore, due to the rapid advancement of digital technologies and the outbreak of the COVID-19 pandemic, consumer shopping behavior has undergone significant changes, with online shopping becoming the primary choice. Therefore, this study focuses on the online shopping context of beauty products, examining the respective effects of KOL image and sense of virtual community on brand stickiness and customer loyalty. This study surveyed customers who purchase beauty products online through random sampling and analyzed the data using hierarchical regression analysis via SPSS. The findings indicate: (1) KOL image has a significant positive effect on customer loyalty. (2) Sense of virtual community has a significant positive effect on customer loyalty. (3) KOL image significantly positively influences brand stickiness. (4) Sense of virtual community significantly positively affects brand stickiness. (5) Brand stickiness has a significant positive impact on customer loyalty. (6) Brand stickiness has a partial mediating effect on the impact of KOL image on customer loyalty. (7) Brand stickiness has a complete mediating effect on the impact of sense of virtual community on customer loyalty. |
本系統中英文摘要資訊取自各篇刊載內容。