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題 名 | 2019年南部某幼兒園結核病輿情危機處理經驗分享=Applying Crisis Management Principles in Handling an Incident Report of Tuberculosis at a Kindergarten, Taiwan, 2019 |
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作 者 | 郭佳婷; 李佩玲; 蔡懷德; 蔡遠鵬; 陳紫君; 李翠鳳; | 書刊名 | 疫情報導 |
卷 期 | 39:5 2023.03.07[民112.03.07] |
頁 次 | 頁68-73 |
分類號 | 412.42 |
關鍵詞 | 幼兒園; 結核病; 接觸者檢查; 危機處理; Kindergarten; Tuberculosis; Contact tracing; Crisis management; |
語 文 | 中文(Chinese) |
DOI | 10.6524/EB.202303_39(5).0002 |
中文摘要 | 不清楚的訊息傳遞易導致民眾對事件錯誤理解,產生恐懼或謠言,並造成媒體報導錯誤。本文透過南部某幼兒園教師結核病個案事件,以危機管理的四個階段(徵兆期、爆發期、延續期及解決期)討論如何及時傳達正確訊息給接觸者及幼兒家長知悉,避免形成恐慌事件。 本案主要運用的策略包含成立應變小組、接觸者匡列及檢查、隨時澄清不實訊息和主動與學校、家長溝通等。由於策略執行得當,接觸者及幼兒家長配合度高,及時匡列96名接觸者,並檢查出潛伏結核感染29人,其中接受潛伏結核感染治療有27人。 此外,本案發現幼兒園教職員與幼兒家長對於結核病的認知有限,建議可於定期辦理傳染病教育活動時,加強結核病防治議題,以實例分享提升傳染病危機處理知能。 |
英文摘要 | Inaccurate information causes misunderstanding, rumor, and panic in the affected population, as well as false reporting from social media. In this article, we shared strategies for delivering accurate information to the public in an incident report of tuberculosis (TB) case of a kindergarten teacher in southern Taiwan in 2019. Crisis management consists of four stages: the prodromal, acute, chronic, and resolution stages. The key communication strategies applied in this case included setting up an emergency task force, conducting an epidemic investigation, clarifying inaccurate information in time, and proactively communicating with the people who involved in this incident, including teachers, staff, parents, and children. Due to the appropriate strategies applied in this incident, a high level of cooperation was achieved in the epidemic investigation. We were able to identify 96 contacts in time and discovered 29 latent tuberculosis infection (LTBI) cases from the contacts, with 27 of them receiving LTBI treatment. Moreover, this incident highlighted the insufficient knowledge among kindergarten teachers, staff, parents, and children about TB, and the need to educate this population about the basic knowledge of transmission and infection control of TB. |
本系統中英文摘要資訊取自各篇刊載內容。