頁籤選單縮合
題 名 | 特區政府發展一站式服務的流程優化建議=Sugestões Para a Optimização dos Fluxos dos Serviços One Stop Desenvolvidos Pela Administração da RAEM、Recommendation on Optimizating Process of Macao Government's One-Stop Service |
---|---|
作 者 | 區健和; | 書刊名 | 行政:澳門公共行政雜誌 |
卷 期 | 25:2=96 2012.06[民101.06] |
頁 次 | 頁319-328+451-464+558 |
分類號 | 574.282 |
關鍵詞 | 特區政府; 澳門特區; 一站式服務; |
語 文 | 中文(Chinese);葡萄牙文(Portuguese) |
英文摘要 | SAR Government since its inception has provided convenient and efficient government services as its policy points. In 2002, the SAR government first proposed a one-stop service as an important model to optimize public services and to promote this kind of service. Since then, the logic of the one-stop service gradually becomes a part of the Government "people-oriented" concept of governance. Throughout the implementation of the current Government “one-stop” service projects; deficiencies exist both in breadth and depth of these projects. While the SAR Government addresses cross-sector service providers, at the same time, there is lack of a smooth and easy implementation of the program. How to solve such problems and effective series of effective intersectoral communication and cooperation? With the use of British scholars latest view of the “holistic government” concept, with practical experience in the implementation of policies, this text will briefly point out, the direction and resistance that “one-stop service” may face with the continuous to deepen its promotion, and uses the “Licensing Service for food and beverage establishments” which was established in 2003 by the Civic and Municipal Affairs Bureau as a case study, in order to combine theory and practical case to deal with solution. |
本系統中英文摘要資訊取自各篇刊載內容。