頁籤選單縮合
題 名 | 住院會診等候時間、互動品質與病患滿意度之相關性--以某醫學中心為例=Correlation among Consultation Waiting Time, Interaction Quality and Consultation Satisfaction at Medical Center in Taiwan |
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作 者 | 陳建立; 梁素琴; 戴玫瑰; | 書刊名 | 醫務管理期刊 |
卷 期 | 9:2 2008.06[民97.06] |
頁 次 | 頁131-144 |
分類號 | 419.48 |
關鍵詞 | 會診; 等候時間; 互動品質; 滿意度; Consultation; Waiting time; Interaction quality; Consultation satisfaction; |
語 文 | 中文(Chinese) |
英文摘要 | Objection: The purposes of this study were to compare the discrepancy between the consultation actual waiting time and the perceived waiting time during hospitalization, and to explore the influence of factors on patient satisfaction. Method: The data of consultation actual waiting time was collected from the inpatient information system of the medical center. A self-report questionnaire was designed to collect perceived waiting time, the satisfaction of the consultation process, and interaction quality. There were 427 validated samples obtained. Consistency was estimated by using Cohen's Kappa analysis. Hierarchical regressions model with forward entry each control variable for predicting consultation satisfaction was performed. The control variables were included demographic data, length of stay, consultation waiting time, expected benefit, and interaction quality. Results: There were significant differences between actual waiting time and perceived waiting time (Kappa=.088, P<.001). Perceived waiting time were negatively correlated with consultation satisfaction (r=-.214, P<.01). The total predicted probabilities of control variables associated with consultation satisfaction were 61%. (Adj. R^2=.606, P<.01). Conclusions: There were differences between the actual waiting time and perceived waiting time. Although patient perception may partially influence on the satisfaction of consultation, the interaction between physician and patient could be the most important factor to impact the overall consultation satisfaction during hospitalization. |
本系統中英文摘要資訊取自各篇刊載內容。