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題 名 | 影響病患就醫選擇之重要因素--以聯合門診中心為例=The Important Factors Influencing Patients Hospital Choice in a United Clinic |
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作 者 | 藍毓莉; 徐祥明; 林碧莉; 彭貴鈴; 李麗娟; 邱千芳; | 書刊名 | 病歷管理期刊 |
卷 期 | 6:1 民95.11 |
頁 次 | 頁83-92 |
分類號 | 410.15 |
關鍵詞 | 就醫選擇; 聯合門診; Hospital choice; United clinic; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究旨於探討影響病患就醫選擇之重要因素,期能提供醫療機構管理者重視病患的就醫需求。採橫斷性研究,以結構式問卷訪談東部地區某聯合門診中心就診病患,計270人。結果發現:病患就醫最優先考慮的因素為醫療服務過程,其次為醫療結果與結構。在醫療服務過程方面,最重要的前三名因素依序為醫師對病情的診治、傾聽病情之意願、看診時間充足;在醫療結果方面,最重要的前三名依序為病情改善、立即得到協助、立即得到處理;在醫療結構方面,最重要的前三名依序為新的儀器設備、停車方便性、檢查儀器的清潔度。本研究結果顯示病患重視醫療服務過程為其就醫選擇的優先考慮要素,因此建議醫療機構於提供醫療服務時更應建立良性之醫病互動。 |
英文摘要 | The objective of this study is to establish the important factors influencing patients hospital choice to enhance hospital managers emphasis on patients medical needs. This study is a cross-sectional study. It interviewed 270 patients in a united clinic in eastern Taiwan using structured questionnaires. The findings are as follows: the most important factor influencing patients hospital choice is the process of medical service, and secondly the result and structure of medical treatment. With regards to the process of medical service, the first three important factors are the physician's diagnosis and treatment of illness, willingness to listen to the patient, and allocation of sufficient time for diagnosis. With regards to the results of medical treatment, the first three crucial factors are, improvement of the patients condition, receiving immediate help, and receiving immediate treatment. Concerning the structure of medical treatment, the first three important factors are new instruments, equipment, and facilities, convenient parking, and scrupulous hygiene stardards for examining instruments. According to the findings the most important factor influencing patients hospital choice is the process of medical service, this study suggests, that when providing medical services, medical institutions should, and must establish good interaction with the patients. |
本系統中英文摘要資訊取自各篇刊載內容。