頁籤選單縮合
題 名 | 組織情緒勞務負擔量表之發展=A Study of the Development of Emotional Labor Loading Scale |
---|---|
作 者 | 林尚平; | 書刊名 | 中山管理評論 |
卷 期 | 8:3 民89.秋 |
頁 次 | 頁427-447 |
分類號 | 494.3 |
關鍵詞 | 情緒勞務; 測驗發展; 效度分析; Emotional labor; Inventory development; Validity analysis; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究主要目的在分析情緒勞務相關文獻,建構一可協助衡量組織要求員工提供各種層面情緒勞務程度之量表,以供未來後續能更深入探討組織情緒勞務管理之研究基礎。研究結果顯示該量表以因素分析所粹取出之五個因素構面,另在信度及鑑別分析方面亦有滿意之結果。 |
英文摘要 | The main purpose of this study was to develop a scale for measuring employee’s job loading on emotional labor. Testing items were collected by literature review, field observation and experts’ opinions. The factor analyses suggested five factors which matched with previous theoretical review. Finally, the results indicated this scale could well discriminate employees who were loaded with high and low emotional labor. |
本系統中英文摘要資訊取自各篇刊載內容。