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題 名 | 資訊系統外包績效評估指標之建構--以臺灣地區為例=Establishing Performance Indexes on Information Systems Outsourcing in Taiwan |
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作 者 | 方國定; 許欽嘉; | 書刊名 | 國立中正大學學報 |
卷 期 | 10:1(社會科學分冊) 民88.12 |
頁 次 | 頁131-166 |
分類號 | 312.12 |
關鍵詞 | 資訊系統外包; 績效評估; 績效指標; Information system outsourcing; Performance index; Performance evaluation; |
語 文 | 中文(Chinese) |
中文摘要 | 隨著資料科技的快速發展,企業間的競爭也越加激烈,而資訊系統外包似乎已成為企業維持競爭優勢的重要利器,欲有效地管理資訊系統外包的運作,最好的方法就是從事專業的診斷評估。資訊系統外包績效評估主要的目的在於發掘資訊系統外包作業中的重要影響要素與評估要項,瞭解其重要性與優缺點,並判斷資訊系統功能在外包後,是否能達到企業所預期的水準,以做為改善資訊系統外包策略的重要依據。因此本研究藉由實證的方式,探索臺灣地區大型企業對資訊系統外包實施績效評估時所採用的績效指標。研究成果發現,經過因素分析與項目分析的彙整及篩選後獲得:「組織的策略性管理」、「系統的發展與彈性」、「系統的操作性管理」、「資料的安全性管理」、「資源的規劃與配置」、「使用者的滿意程度」、「作業的運作與管理」、「資訊投資效益」、「技術的移轉與創新」、「系統的穩定與適切性」、「外包運作成本」、「資訊部門的運作管理」等12個資訊系統外包績效評估構面及57個績效評估指標。 |
英文摘要 | For the past decade, outsourcing of information systems (IS) function in organizations has markedly increased. Accomplishing with the rapidly developing world of computer technology, outsourcing certainly plays the crucial role to improve the effectiveness and efficiency and upgrade the organization to a competitive level. Given the part or even all of its information services was handled by outsiders, it is imperative that IS managers must carefully considered outsourcing performance in the actual work settings when inspect the commitment for there is function. This study pursued to identify a variety of clear and systematic indexes for IS community in Taiwan's large-scale enterprises. After employing factor analysis and item analysis, the results indicated that 12 facotrs, including organization strategic management, system development and elasticity, system operation management, data security management, resources planning, user's satisfaction, system's operating management, information investment benefit, technology transfer and innovation, system's stability and suitability, outsourcing operating cost, IS department operation and management, were validated to construct IS outsourcing performance indexes. |
本系統中英文摘要資訊取自各篇刊載內容。