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頁籤選單縮合
題 名 | Business Process Re-engineering in Banking=商業程序再造工程在銀行業之應用 |
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作 者 | 蔡鏞; | 書刊名 | 中華工商專校學報 |
卷 期 | 18 1999.03[民88.03] |
頁 次 | 頁121-129 |
分類號 | 562.3 |
關鍵詞 | 再造工程; 銀行業; |
語 文 | 英文(English) |
中文摘要 | 本篇報告在強調一般銀行業仍以傳統之方法以組織結構及工作內容變更來應付短 期經營上的困難是不實際的。這種方式在今日網路開放的全球經營策略中,已不符合市場競 爭與顧客的需求。 早在 1991 年, 哈佛大學的 Prof.Michael Hammer and Prof. James Champy 所提出程序的再造工程策略,至今仍為銀行業所必須認真思考的經營策略。 目前金 融環境動盪,市場變化無常,利用程序上的再造工程策略,以現今電腦自動化及模擬技術加 上十多年來在生產界實際操作所累積之經驗,當足以應付銀行業對革新營業程序所需之技術 支援。銀行業應及早認識此問題,而採取改進措施以迎合 21 世紀全球性營業環境之挑戰。 |
英文摘要 | This paper will discuss the concept of re-engineering and its methodology, which can be applied to the banking industry. In the past 10 years the banking industry faced significant shrink in profits and strict competition in market. This made the bank have to consider a solution by using business process re-engineering. Re-engineering is not just a technical term but a management strategy to be used to tackle business problems. The business process in banking, like other services, is emphasized on providing continuous quality services to the customers. Ther services are not stored in stock as merchandises but are rendered whenever customers' requests arise. The educated customers who have the same better information as banks force banks have to operate more effectively and efficiently to meet the competition. The success of future banking is depended on how fast the bank responses to the market change and how good the bank meets the customers' and shareholders' needs. |
本系統中英文摘要資訊取自各篇刊載內容。