頁籤選單縮合
題 名 | Factors Affecting Performance after Obtaining ISO 9000 Certification=影響ISO 9000認證後績效之因素研究 |
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作 者 | 葉焜煌; 李方仁; | 書刊名 | 大同學報 |
卷 期 | 28 1998.11[民87.11] |
頁 次 | 頁17-30+440 |
分類號 | 494.562 |
關鍵詞 | ISO 9000認證; 績效; 企業; 品質; |
語 文 | 英文(English) |
中文摘要 | 在企業競爭日益激烈下,品質成為企業生存的最佳利器。品質意識的訴求也不在只是口號,必須以具體的行動表現出來,而具公信力的最佳做法便是品質制度要接受國際標準的認證。今日ISO 9000已成為全世界推行品質管理與品質保證的標準,且企業與政府也一致努力推動認證。 本研究經由文獻探討與訪問輔導ISO 9000認證之專家的意見,歸納出14個ISO 9000認證後之績效指標以及9個影響因素,並以台灣地區通過ISO 9000認證的廠商作為抽樣母體,進行實證研究。 根據典型相關分析的結果,發現與ISO 9000認證後績效有顯著相關的因素包括:(1)取得認證至目前有無再持續投入,(2)是否實施TQM或其他品質管制活動,(3)是否進行人員教育訓練,(4)實際作法與文件是否一致,以及(5)公司內部執行品質稽核活動的程度。 |
英文摘要 | While competition in the business world is getting keener, the product of good quality has gradually become the most sophisticated weapon for survival. Having the quality of their products approved by an international standard seems to be the best way to win public confidence. Nowadays ISO 9000 has already become a public standard for quality control and quality assurance. By means of combining all the comments from the literature review and consulting other specialists with experiences in assisting and guiding manufacturers to get ISO 9000 certification, this study included 14 indicators of performance as well as 9 affecting factors affecting factors after ISO 9000 certification has been obtained. And all the manufacturers with ISO 9000 certification in Taiwan were regarded as the sampled population of this study to conduct empirical study. Based on the canonical correlation analysis, this study found that the significant related affecting factors of performance after obtaining ISO 9000 certification involved: (1)Whether there are continuous efforts made to improve quality after obtaining certification, (2)Whether putting TQM or other quality control activities are put into practice, (3)Whether education and training are provided for the employees, (4)Whether the operational practices agree to those listed in documents, and (5)How much internal quality auditing activity is carried out in the company. |
本系統中英文摘要資訊取自各篇刊載內容。