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題名 | 臺灣「企業員工溝通滿足量表」建構之研究=A Study on the Construction of Communication Satisfaction Inventory for the Business Employees in Taiwan |
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作者 | 李元墩; 蔡文淵; Lee, Yuan-duen; Tsai, Wen-yuan; |
期刊 | 成功大學學報 |
出版日期 | 19981100 |
卷期 | 33(人文.社會篇) 民87.11 |
頁次 | 頁257-283 |
分類號 | 494.3 |
語文 | chi |
關鍵詞 | 溝通滿足; 量表建構; 線性結構關係; 臺灣本土化; Communication satisfaction; Inventory construction; Linear structural relation; Taiwan localization; |
中文摘要 | 本研究之主要目的在於發展臺灣本土化且適合國內企業衡量員工溝通滿足水準的 評量工具。量表建構的步驟,除了對相關文獻的探討外,並參酌國內組織行為與人力資源 管理之學者專家、企業實務界的意見,歸納及選擇衡量指標,建構初步評量構面與量表題 目。正式量表之信度考驗採用Cronbach's α係數、Item-Total Correlation係數、重測信 度,來檢定量表內部一致性程度及其穩定性。在效度方面,除題目講究量表的內容效度以 外,並以國內學者李元墩譯自Downs與Hazen發展的溝通滿足問卷(CSQ; Communication Satisfaction Questionnaire)中文版為效標,作典型相關分析,驗證本量表的同時效度; 而在建構效度方面則以內在相關作「多重特質多方法分析」(Multitrait Multimethod Analysis)驗證量測特質;並以線性結構關係(LISREL; Linear Structural Relation)模式 的次模式,作驗證性因素分析(CFA; Confirmatory Factor Analysis),包括多因素驗證性 因素分析(Multi-Factor CFA)及二階驗證性因素分析(Second-Order CFA),驗證本量表七 個評量構面與四十二個題目的模式適配度。由上述驗證結果可知本量表具有相當高的效度 與信度,可作為國內企業評量員工溝通滿足的有效工具。 |
英文摘要 | The primary purpose of this study is to develop Taiwan Localization and suitable inventory for the measuring of communication satisfactino in domestic enterprises. In review of relevant literatures, and with reference to opinions from scholars of organizational behavior and HRM as well as practical experience from enterprises, the framework of the inventory would be initially established. Concerning the inventory reliability, Cronbach's α coefficient, Item-Total correlation coefficient have been employed to test the extent of internal consistency and the stability of the inventory. On the validity, the Chinese version of communication Satisfaction Questionnaire translated from Downs and Hazen by local scholar Yuan-duen Lee was used as a criterion to perform Canonical Correlation Analysis to verify the inventory concurrent validity. In the construc- tion of validity, Multitrait Multimethod Analysis was conducted to verify measuring characteristics and the sub-model of linear structural relation was adopted to carry out confirmatory factor analysis including multi-factor CFA and second-order CFA. The suitability and fitness of the seven dimensions and 42 questions have been thus verified. As a result, this inventory with adequate validity and reliability can serve as effective instrument for the measurement of employees' communication satisfaction level in domestic enterprises. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。