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題 名 | 電腦化對品質管理能力與生產績效的影響:工作不確定性的調節作用=The Influence of Computerization on Quality Management Capability and Production Performance: The Moderating Effect of Work Uncertainty |
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作 者 | 王耀德; 吳怡萱; | 書刊名 | 交大管理學報 |
卷 期 | 18:1 1998.06[民87.06] |
頁 次 | 頁79-100 |
分類號 | 494.56 |
關鍵詞 | 電腦化; 品質管理能力; 工作不確定性; 生產績效; Computerization; QM capability; Work uncertainty; Production performance; |
語 文 | 中文(Chinese) |
中文摘要 | 本研究目的在探討生產系統中,電腦化程度對品質管理能力與生產績效的影響, 及不同的品質管理能力,在不同程度的工作不確定性下如何影響績效。研究對象包含不同製 造業的公司,資料收集採問卷法。本研究的統計分析結果顯示,電腦化程度越高時,品質管 理能力及績效越好。品質控制能力在工作不確定高及低二種情況下,對績效皆有正向影響 。但是,品質學習能力在不確定較高時,對績效有顯著的正向影響,當不確定較低時,品質 學習能力對績效沒有影響。此一結果顯示,品質管理能力對績效的影響可以是一般性的也可 以是權變性的。 |
英文摘要 | The purpose of this study is to examine the effects of computerization on the capability of quality management (QM) and production performance and how the different capabilities of QM will influence performance at different levels of work uncertainty. A set of manufacturing companies selected from different industries were used as the sample of this study. Data were collected by questionnaires. The results from statistical analyses indicate that computerization has a positive effect on the quality control (QC) and quality learning (QL) capabilities of production system. Regardless of the level of work uncertainty, the QC capability has a significant positive effect on performance. However, the QL capability has significant positive effect on performance only when the level of work uncertainty is high. This result indicates that the effect of QM on performance can be contingent as well as universalistic. |
本系統中英文摘要資訊取自各篇刊載內容。