頁籤選單縮合
題 名 | 讀者對參考館員肢體語言認知之研究(上)=A Study on the Users' Perception to the Body Language of Reference Librarians |
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作 者 | 謝焰盛; | 書刊名 | 教育資料與圖書館學 |
卷 期 | 35:2 1997.12[民86.12] |
頁 次 | 頁172-193 |
分類號 | 023.69 |
關鍵詞 | 讀者; 參考館員; 肢體語言; Reference interview; Body language; |
語 文 | 中文(Chinese) |
英文摘要 | The main purpose of this study is to understand library users' perception and preference of librarians' body language during reference interview. It also intends to find out if there is an impact of the librarians' body language on the users' satisfactin of the reference interviews. It is hoped that this study will contribute to the over-all quality of reference services. A questionaire is designed to survey the users' opinion on the reference use undertaken in the National Yang-Ming University Library. A hundred and sixty two samples are collected. Descriptive statistical method as well as content analysis are applied in analyzing the data. The major findings indicate that users prefer librarians' approachable mode--arms relaxed, frequent eye contact, greeting with smile, hands unoccupied, and appropriate hand gesture. Contrarily, preoccupation mode--arms across chest, frowning hands busy with work--conveys an unfriendly message to the library users. Other findings suggest that librarians' body language has an impact on users' satisfaction using reference services. The findings of the study are essential for the reference librarians to develop their interviewing techniques in terms of body language. Thus, may improve the quality of reference services. |
本系統中英文摘要資訊取自各篇刊載內容。