查詢結果分析
相關文獻
- Factors Determining Family Caregiver's Satisfaction with Home Care in the Taipei Metropolitan Area
- 居家緩和醫療家庭主要照顧者之需求與滿意度
- 居家照顧服務員受訓後投入工作與離職相關因素分析--以南部某縣市為例
- 居家照顧服務員工作滿意度及其相關因素之探討--以伊甸基金會為例
- 居家照顧服務員之人口特徵、工作項目好惡和工作滿意度調查研究--以北高雄居家服務機構為例
- 門診病患對醫院滿意度與重視度之調查以臺灣地區區域醫院為例
- 影響人力資源資訊系統成功因素之實証探討:五大產業為例
- 醒吾商專體育課興趣選項分組教學選項電腦作業結果分析
- 原住民對廣電媒體使用與滿足之調查分析
- 遊客對休閒農業之認知與體驗之研究--以苗栗飛牛牧場為例
頁籤選單縮合
題名 | Factors Determining Family Caregiver's Satisfaction with Home Care in the Taipei Metropolitan Area=大臺北地區家庭主要照顧者對居家照顧服務滿意度的調查與相關影響因素的探討 |
---|---|
作者 | 屈蓮; 白璐; 徐偉成; | 書刊名 | 中華醫學雜誌 |
卷期 | 59:1 1997.01[民86.01] |
頁次 | 頁28-36 |
分類號 | 419.7 |
關鍵詞 | 家庭主要照顧者; 居家照顧; 滿意度; Family caregiver; Home care; Satisfaction; |
語文 | 英文(English) |
中文摘要 | 背景:由於慢性病的盛行造成對長期照顧的需求增加,許多研究指出居家照顧比其它型態的長期照顧服務更受民眾喜愛。在使用居照顧服務時,病人的家屬常因需在家照顧病人而承受心理、生理與經濟上的壓力。這種壓力情形會因病人功能受損程度加重而增加,因此這些主要照顧病人的家屬也需要由居家照顧服務中獲得協助。在這些情形下,由主要照顧病人之家屬的觀點來評估居家照顧服務之品質應是重要主題。 方法:本研究之目的即在透過測量主要照顧病人的家屬對居家照顧服務之滿意度來評估居家照顧服務之品質。居家照顧之服務特質被區分為19項,對每一項服務特質之滿意度分為五個程度,由“完全不需要改進”到“需要完全改進”。將19項服務特質之滿意度的得分總和除以19後之平均值,即代表對居家照顧服務的滿意度。此外,得到多少希望獲得的服務特質與受訪者和病人之特性等變項均包含在本研究中。 結果:超過90%的受訪者認為,居家照顧工作人員在對家屬與病人的尊重及關懷與對家屬所提之問題和建議的接受程度等不需要任何改進。但至少三分之二的家屬指出在緊急狀況時提供病人所需之服務的快速程度和能電話聯絡居家照顧工作人員的容易程度需要作某種程度的改進。約百分之七十九的主要照顧者之19項服務特質滿意度的得分總和之平均值介於4.00與5.00間,其顯示居家照顧服務僅需小程度的改進。在各項因素中,得到多少希望獲得的服務特質顯著地影響對居家照顧服務的滿意度;得到至少14項希望獲得的服務特質之家屬,其滿意度高於獲得少於14項希望獲得的服務特質之家屬。 結論:一般而言,主要照顧病人的家屬對所使用的居家照顧服務感到滿意,但是認為“在緊急狀況時提供病人所需之服務的快速程度”和“能以電話聯絡居家照顧工作人員的容易程度”需要作改進。而獲得越多希望獲得的服務特質時,受訪者的滿意度則較高。 |
英文摘要 | Background: Among all types of long-term care, many studies have shown that home care is preferable. The increasing growth of an aging population with a predictable increase in chronic illnesses emphasizes the need to re-evaluate the current long-term care system. Because long-term care requires family members to participate as caregivers, there are resulting emotional, physical, and financial burdens, while to interacting with patients who suffer severe functional impairment. As these burdens exacerbate through time, family caregivers often seek assistance from home-care services. Evaluating the quality of home care provides an opportunitv to adjust future planning and to envision a more ideal and effective home care plan in the Taipei metropolitan area. Methods: This research was designed to evaluate the quality of home care by examining family caregivers' satisfaction with home-care services they render. Nineteen attributes of home-care services are cited in this study. The degree of satisfaction with each attribute of services was measured, using the Likert method of five response alternatives from "does not need to be improved at all" to "needs to be improved completely", coding from 5 to 1. The degree of general satisfaction with home care was reflected by averaging respondents' replies across 19 attributes. Results: More than 91.0% of the family caregivers believed that respect from, consideration of, concern for questions by and acceptance of suggestions from home-care workers did not need any improvement. In contrast, at least two-thirds of the family caregivers felt the speedy provision of services in an emergency and the degree of ease of contact with home-care workers by telephone were acceptable only to some degree. For general satisfaction, 79.3% of the family caregivers scored in the range of 4.00-5.00 which indicated a need for mild improvement in services. The number of attributes desired which were in fact received was a significant determinant of general satisfaction with home-care services provided. Family caregivers who were credited with at least 14 attributes tended to be more satisfied with home-care services than the respondents who received fewer than 14. Conclusions: Overall, subjects receiving home-care services were generally satisfied. However, they were less satisfied with the ease of contacting home care workers by telephone and the speed of receiving needed services in an emergency. The more desired attributes of home care received reflected higher satisfaction with home-care services. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。