頁籤選單縮合
| 題 名 | 長期照護機構經營績效關鍵因素之探討=Discussion on the Key Factors of Long-term Care Organization's Operating Performance |
|---|---|
| 作 者 | 朱宗緯; 廖憲文; 廖奕涵; 黃馨慧; | 書刊名 | 台灣雙福三創管理評論 |
| 卷 期 | 2:1 2022.03[民111.03] |
| 頁 次 | 頁42-51 |
| 分類號 | 419.71 |
| 關鍵詞 | 長期照護機構; 經營績效; 模糊決策實驗室分析法為基礎之網路程序分析法; Long-term care institutions; Business performance; Fuzzy DEMATEL-based ANP; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 現在全球人口正在老化,而臺灣也正是其中老化人口速度相當快的國家之 一,隨著人口老化及照顧服務需求多元化,為因應失能、失智人口增加所衍生的 長期照護需求,提供從支持家庭、居家、社區到住宿式照顧之多元連續服務,建 立以社區為基礎之長照服務體系。本研究的目的是希望透過長期照護機構來探討 長期照護的經營績效,以長期照護機構經營績效關鍵因素為議題,並結合模糊決 策實驗室分析法為基礎之網路程序分析法,企圖找出長期照護機構經營績效之關 鍵因素,及其因果關係與重要性之排序。研究結果顯示:1.本研究經專家確認長 期照護機構經營績效關鍵因素,包含四項構面及十三項關鍵準則。2.關鍵因素構 面影響力最大的為「專業團隊」,其他依序為「營運策略」、「財務管理」及「服 務品質」。3.關鍵因素準則影響力最大的前三項依序為:「價值創新服務」、「財 務制度」、「行銷推廣」等準則。4.資源投入優先順序為服務品質,專業團隊、 營運策略、財務管理等構面。 |
| 英文摘要 | The global population is aging, and Taiwan is also one of the countries where the aging population is very fast. With the aging population and the diversification of the demand for care services, it provides long-term care needs in response to the increase in the disabled and demented population. From supporting the family, home, community to the diversified continuous services of residential care, establish a community-based long-term care service system. The purpose of this research is to explore the operating performance of long-term care through long-term care institutions, taking the key factors of long-term care institution’s operating performance as the topic, combined with Fuzzy DEMATEL-based, to find out the key factors of long-term care institution’s operating performance, and its cause and effect The order of relationship and importance. The research results show that: 1. This research has been confirmed by experts as the key factors of long-term care organization's operating performance, including four dimensions and 13 key principles. 2. The most influential key factors are the "professional team", and the others are "op DEMATEL-based ANP eration strategy", "financial management" and "service quality" in order. 3. The top three key factors that have the greatest influence in order are: "Value Innovation Service", "Financial System", "Marketing Promotion" and other standards. 4. The priority of resource investment is service quality, professional team, operation strategy, financial management and other aspects. |
本系統中英文摘要資訊取自各篇刊載內容。