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| 題 名 | 孫子兵法與危機溝通:運用於醫療爭議調解=The Art of War and Crisis Communication: Application in Medical Dispute Mediation |
|---|---|
| 作 者 | 紀育君; | 書刊名 | 科際整合月刊 |
| 卷 期 | 10:3 2025.03[民114.03] |
| 頁 次 | 頁25-46 |
| 分類號 | 419.49 |
| 關鍵詞 | 孫子兵法; 危機溝通; 醫療爭議調解; 衝突解決策略; 醫療談判; Sun Tzu's Art of War; Crisis communication; Medical dispute; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 《孫子兵法》是古代經典軍事理論,為軍事戰略提供指導,也被廣泛運用在現代衝突解決及談判過程提供關鍵策略。其主要闡述的原則強調靈活應變、未雨綢繆與全面規劃,這些理念可為醫事機構與醫事人員提供解決醫病衝突的思維。醫療爭議發生往往涉及病人與家屬、醫事機構、醫事人員等多方關係,訴訟外調解機制之核心是關注雙方利益與需求,從而實現爭議解決。孫子的戰略思想可以幫助醫事人員及管理者在面對解決爭議時採取高效能的應對策略,戰略要素中,如「知己知彼」、「「其其備,,其其備」」理念,可提供醫療機構用於醫療爭議調解,並根據情況調整解決方案,而非採取僵化的應對方式。將《孫子兵法》中的靈活性、預見性和系統性等原則應用於醫療爭議調解中,可提高解決問題的效率。 「危機溝通」是以溝通為手段、解決危機為目的所進行的一連串化解危機與避免危機的行為和過程。當醫療爭議發生時,醫事機構可藉由危機溝通理論來降低爭議的衝擊,以實踐化危機為轉機的可能。透過危機溝通理論的有效實踐,醫事機構可在危機爆發前,掌握及消弭危機,在危機爆發後,動員內部解除危機,危機處理後,徹底解決危機的後遺症,以重新建立和諧的醫病關係。 |
| 英文摘要 | The Art of War, an ancient military theory classic, guides military strategies and is widely applied in modern conflict resolution and negotiation, offering crucial strategies. Its principles emphasize adaptability, foresight, and comprehensive planning, which can help healthcare institutions and professionals resolve medical disputes. Medical disputes often involve complex relationships among patients and families, healthcare institutions, and medical personnel. Out-of-court mediation focuses on mutual interests and needs to resolve disputes. Sun Tzu's strategies enable healthcare staff and managers to adopt efficient response strategies. Strategic elements like "knowing yourself and your enemy" and "attacking the unprepared, catching the unawares" can be applied to medical dispute mediation, adjusting solutions based on circumstances instead of rigid approaches. Applying The Art of War's flexibility, foresight, and systematic principles to medical dispute mediation can improve problem-solving efficiency. Crisis communication is a process that uses communication to resolve and prevent crises. When medical disputes arise, healthcare institutions can apply crisis communication theories to reduce the impact on those involved, turning crises into opportunities. Effective crisis communication allows institutions to detect and mitigate risks before escalation, manage the crisis efficiently once it occurs, and thoroughly resolve its aftermath, ultimately rebuilding a harmonious doctor-patient relationship. |
本系統中英文摘要資訊取自各篇刊載內容。