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來源資料
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題名 | 疾管局疫情通報及民眾諮詢服務中心應用系統設計=The Development of CDC Epidemic Situation Announcing and Enquiring Call Center Application System |
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作者 | 朱邦弘; 沈如玟; 周秀玟; 易進源; 紀鴻明; 施松男; 羅文亨; 蔡劍峰; 簡志誠; | 書刊名 | 電信研究 |
卷期 | 35:4 民94.08 |
頁次 | 頁595-605 |
分類號 | 448.7 |
關鍵詞 | 客戶服務中心; 全球資訊網; 網頁應用程式; Call center; World wide web; WWW; Web application; |
語文 | 中文(Chinese) |
中文摘要 | 「疾管局疫情通報及民眾諮詢服務中心應用系統」提供衛生署疾病管制局「疫情通報及民眾諮詢服務中心」針對嚴重急性呼吸道症候群(SARS, Severe Acute Respiratory Syndrome)之疫情,接受民眾諮詢或通報之受理、處理及管理。主要功能有:民眾諮詢紀錄、民眾諮詢處理、民眾諮詢管理、疫情通報受理、疫情通報處理、疫情通報管理、統計報表、權限管理及項目資料管理等。系統採用網頁化作業環境,建構簡單而友善之服務人員操作介面,並具備方便部署管理及升版之優點。 |
英文摘要 | Owing to the highly contagious, severe and deadly nature of SARS (Severe Acute Respiratory Syndrome) epidemic, the Center for Disease Control Taiwan planned and setup an epidemic information and control call center, open to the public, in a very limited time for the purposes of both information gathering and situation control. The CDC Epidemic Situation announcing and Enquiring Call Center Application System was developed in support of the operation of this call center, The system is responsible for recording populace’s enquiries, reporting SARS cases back to CDC, dissemination of preventive information about SARS, follow-up processing, hardcopy printing, gathering and other administrative works. To beef up security, authentication mechanism, authorization management, and data management are added. The system is a web-based application, thus easy to develop, deploy, and maintain, that provides simple and friendly user interface. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。