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題 名 | 高齡病人對醫院品牌與高齡友善政策滿意度之初探=Preliminary Study of Elderly Patients' Satisfaction toward Hospital Brands and Age-friendly Policies |
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作 者 | 嚴玉華; 龔志銘; | 書刊名 | 臺灣老年醫學暨老年學雜誌 |
卷 期 | 9:4 2014.11[民103.11] |
頁 次 | 頁184-197 |
分類號 | 419.47 |
關鍵詞 | 高齡友善政策; 醫院形象; 醫病關係品質; Age-friendly policies; Hospital image; Physician-patient relationship quality; |
語 文 | 中文(Chinese) |
中文摘要 | 目的:高齡長者較一般人相對有高的醫療服務需求,醫院提供給之高齡友善政策仍可改善。本研究探討高齡病人對於醫院形象、醫病關係品質與高齡友善政策滿意度之影響關係。方法:本研究採用問卷調查,選取某一區域醫院65歲以上之高齡病人為對象,以結構式問卷進行面對面訪談收集資料,在檢驗無反應偏差與問卷信效度後,進一步進行描述性分析及迴歸分析。結果:實際完成資料收集者共382位。研究結果顯示,醫院形象愈好,則高齡友善政策滿意度愈高;醫病關係品質愈好,則會對於管理政策、溝通服務及照護流程之滿意度,產生正向顯著的影響(p<0.05)。結論:醫院必需更積極重視高齡議題,並帶領所有同仁透過願景領導、組織文化,營造讓長者受尊重且安全、專業的就醫場所。 |
英文摘要 | Objective: The fact that elderly adults have relatively greater needs of health care than the general population renders the need to provide age-friendly services an issue of crucial importance to healthcare institutions. The study aims to explore the relationship between elderly patients' perceptions of hospital image, physician-patient relationship, and their satisfaction toward the hospital’s age-friendly policies. Methods: The study employed a questionnaire and enrolled elderly patients (> 65 years) from a regional hospital as the subjects. A structured questionnaire was used to conduct the face-to-face interview. Both descriptive and regression analyses were perfomred after the reliability and validity of the survyed results were tested. Results: A total of 382 elderly patients participated in the study. Results showed that the better the hospital image, the higher the satisfaction is towards its age-friendly policies. Better physician-patient relationship exerts a more positive influence on elderly patients' satisfaction towards management policies, communication and medical care procedures (p<0.05). Conclusions: Hospitals need to pay closer and more active attention to the needs of their elderly patients so as to create a safe, professional and friendly medical care environment where the elderly patients are respected through visionary leadership and organizational culture. |
本系統中英文摘要資訊取自各篇刊載內容。