查詢結果分析
相關文獻
- 國家品質獎回顧與卓越經營模式之展望
- 邁向創新與卓越--澎湖國家風景區管理處經營模式的個案研究
- 「ISO 9001:2000品質管理八項原則」與「國家品質獎評審項目」之相關性初探
- 第十二屆國家品質獎頒獎典禮紀實--國家品質獎打造企業強健經營體質
- 企業挑戰國家品質獎與經營績效相關性之研究
- 全面品質管理在工業專科學校評鑑之應用--馬康包立治國家品質獎
- The Barriers to Implement TQM in Health Care Organizations
- 休閒農場全面品質管理指標之研究--國家品質獎評審指標之應用
- 全面品質管理的最終裁判--從美國國家品質獎看顧客滿意
- 以臺灣國家品質獎卓越經營探討高科技產業建構--全面品質管理之研究
頁籤選單縮合
題名 | 國家品質獎回顧與卓越經營模式之展望=In Retrospect of National Quality Awards and Prospect to Business Excellence |
---|---|
作者 | 王國明; 陳啟光; 張君儀; | 書刊名 | 品質學報 |
卷期 | 20:4 2013.08[民102.08] |
頁次 | 頁353-377 |
分類號 | 494.56 |
關鍵詞 | 卓越經營模式; 自我評估; 國家品質獎; 全面品質管理; 變革管理; BEM; Self-assessment; NQA; Total quality management; Change management; |
語文 | 中文(Chinese) |
中文摘要 | 本文主要目的係回顧現今世界各國國家品質獎之推動情形與所產生的效益,並針對其遭遇的困境加以彙整說明。透過該領域相關文獻回顧,本文進一步針對遭遇困境的背景與可能原因進行評析,以及卓越經營模式未來的展望提出下列四項建議,以供後續學術研究與實務應用之參考:(1)整合規劃面、作業面與改善面的管理工具,使卓越經營模式更趨於全面性與完整性;(2)促進組織內部流程的各運作環節與卓越經營模式接軌,進而培養全員參與及持續改善的文化;(3)建置情境式卓越經營模式,以符合不同企業屬性的需求;(4)加入實務經驗與科學驗證作為卓越經營模式修正依據,以達成易用性與有效性之功能。上述各項回顧內容與建議在本文有進一步闡述。 |
英文摘要 | This paper aims to retrospect the lessons learned from National Quality Awards (NQAs) that have been popularly used all over the world in the last two decades. It includes a review of the advantages and disadvantages of implementing the models for quality and performance improvement. The probable reasons for causing the disadvantages are also investigated. Based on those raised probable reasons, the authors propose four suggestions to prospect what the business excellence model should be in the future. They are: (1) the uses of management tools on planning, operation and improvement should be treated as a part of business excellence model; (2) the existing management systems and daily operations should be seamlessly included in the business excellence initiative; (3) the contingency factors should be considered in the business excellence models; and (4) the adjustments of the models should be in accordance with the empirical and scientific evidences. The argumentations in regard to above reviews and suggestions are further presented in the text. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。