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頁籤選單縮合
題 名 | Improvement of QFD-Based Total Quality for Local Cultural Industries: Procedural and Empirical Investigation=利用QFD為基礎改善地方特色產業之全面品質:程序建構與實證調查 |
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作 者 | 陳志賢; | 書刊名 | 工業工程學刊 |
卷 期 | 28:2 2011.03[民100.03] |
頁 次 | 頁124-133 |
專 輯 | Service science-the trend and the future core |
分類號 | 494.56 |
關鍵詞 | 品質機能展開; 美國國家品質奬; 平衡計分卡; 地方特色產業; 全面品質改善; Quality Function Deployment; Malcolm Baldrige National Quality Award; Balanced scorecard; Local cultural industries; Total quality improvement; |
語 文 | 英文(English) |
英文摘要 | Despite the tendency among local cultural industries (LCIs) to combine regional characteristics and conscious representation of surrounding communities to achieve multi-functions related to a particular culture, local production, local living, and ecosystems, a creative, systematic, and customer-oriented approach to improve the quality of LCIs has received scarce attention. Therefore, this study establishes a total quality improvement framework based on quality function deployment (QFD) by integrating the Malcolm Baldrige National Quality Award (MBNQA) and a balanced scorecard (BSC). A case study is also performed in I-lan County of eastern Taiwan to demonstrate the effectiveness of the proposed QFD-based approach. Finally, 15 technical requirements are deployed by the BSC based on a MBNQA-based strategy. Moreover, the leading three priorities to enhance the total quality for use in LCI applications include professional skills training, historical culture, and locality globalization, respectively. |
本系統中英文摘要資訊取自各篇刊載內容。