頁籤選單縮合
題名 | 改善門診調劑流程縮短候藥時間=Improving Outpatient Drug Dispensing Processes to Shorten Patient Waiting Time |
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作者 | 莊樹義; 王慧瑜; Chuang, Shu-yi; Wang, Hui-yu; |
期刊 | 藥學雜誌 |
出版日期 | 20150300 |
卷期 | 31:1=122 2015.03[民104.03] |
頁次 | 頁106-111 |
分類號 | 419.39 |
語文 | chi |
關鍵詞 | 調劑臺責任區; 處方堆積; 候藥時間; 滿意度; Waiting time drugs; Satisfaction; |
中文摘要 | 目的:門診病人從等候看診、排檢、批價、領藥,都需經歷等候,尤其面對最後一 道離院前的領藥程序,常因前端不耐等候所累積的情緒加諸於發藥藥師身上。因此本研 究利用崗位目標管理責任制,藉由提升藥師調劑效能,來降低門診病人候藥時間。 方法:由資訊部門開發調劑台責任區設定程式,依班別、時段、屬性 (100號、 1000號、2000雙、2000單、8500號、急診) 預設每位調劑藥師需調劑之領藥號處方。 藥袋列印程式抓取設定資料,於藥袋上列印調劑藥師姓名。佐理員依藥袋所列印之調 劑藥師姓名,將處方藥袋由輸送帶送至對應藥師之調劑台。 藥師需自動認領屬於自己的處方調劑,並自行調整調劑速度,避免處方堆積。同 時,安排特定人力支援調劑速度偏慢之藥師。調劑藥師調劑籃堆疊的頻次作為績效評 比之參考。 結果:導入管理責任制後,提升工作效能及藥師之責任感與積極度,降低待調劑 籃消化不良的情形,進而減少從事臨床相關之非線上藥師多餘人力投入門診調劑,且 能降低門診病人之候藥時間。 結論:本研究利用崗位目標管理責任制,通過對工作總目標的科學規定和完成時 限,以此引導和激勵執行任務的全體承擔者朝著總目標共同努力,大幅度降低門診病 人候藥時間,並提升領藥滿意度。 |
英文摘要 | Objectives: The use of target management responsibility positions. Enhance the effectiveness of pharmacist dispensing. Lowering drug outpatient waiting time. Methods: Setup by the IT department to develop the swap station area of responsibility. By classes and time and property, default each swap pharmacists need to adjust the number of prescription drugs collar. Irazu print program crawl setting data and printing pharmacists name on the medicine bag. Assistant according to the area of responsibility of individual pharmacists, prescription medicine bag from the conveyor belt to the corresponding pharmacist's dispensing units. Pharmacists need to reclaim their own automatic dispensing prescriptions, and adjust themselves the speed. Avoid accumulation prescription. Simultaneously, arrangements specific rate swap manpower support of pharmacists Pianman. Pharmacist swap swap stacking basket as a reference frequency of performance appraisals. Results: After you import the management accountability, improve work efficiency and pharmacists responsibility and actively degrees. Reduce transfers basket case of indigestion. Thereby reducing unnecessary patient transfers human input. Outpatient drugs can reduce the waiting time. Conclusions: In this study, job target management responsibility. Through scientific requirements and time frame for completion of the work overall goal. All bear guide and inspire those who perform tasks to work together towards the overall objective. A significant reduction in outpatient waiting time,and enhance satisfaction. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。