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題 名 | 從回顧個案中學習如何改進呼吸照護品質=How to Improve Quality in Respiratory Care? Learning from Case Studies Review |
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作 者 | 林永芳; 劉金蓉; 張新傑; 杜美蓮; 洪天軍; 鍾國彪; | 書刊名 | 呼吸治療雜誌 |
卷 期 | 10:2 2011.07[民100.07] |
頁 次 | 頁29-41 |
分類號 | 419.92 |
關鍵詞 | 呼吸照護; 全面品質管理; ISO 9000系列標準; 六標準差; Respiratory care; TQM; ISO 9000 series standard; Six sigma; |
語 文 | 中文(Chinese) |
中文摘要 | 近年來,台灣的呼吸照護政策以及醫療環境都在改變,醫院面臨了在成本效益與效率的考量下提供高品質服務的挑戰,而許多健康照護組織執行全面品質管理(TQM)、ISO 9000系列標準以及六標準差(Six Sigma),伴隨而來的是顯著的成功。這些策略性工具能夠在訂定期限內,在品質上產生明顯的改善,而且與財務以及作業績效的改善有關。本文則在闡述可以廣泛應用於美國Mercy健康體系(Mercy Health System)以及荷蘭紅十字醫院(Red Cross Hospital)的三種主要品質活動:TQM、ISO 9000系列標準以及Six Sigma。透過有效管理工具以及技術來維持競爭的優勢以及達到長期策略目標。因爲TQM、ISO 9000系列以及Six Sigma是持續有效的過程,適合於不變與快速改變的健康照護產業環境。總而言之,以有效的流程改善及適當的照護品質作爲我們的目標,希望在呼吸照護上能達到更高的品質以及建立高價值的健康照護體系。 |
英文摘要 | In recently years, the respiratory care policies and medical envlroment in Taiwan are changing. Hospitals are faced with numerous challenges that their ability to deliver high-quality services in a cost-effective and efficient manner. Many health care organizations have begun implementing total quality management (TQM), ISO 9000 Series standard and Six Sigma-based method with significant success. These strategic tools can produce significant improvement in quality that to improvement in financial and operational performance. The article is to elucidate implementation of three major quality activities: TQM, ISO 9000 Series standard and Six Sigma, which are widely used by Mercy Health System and Red Cross Hospital. Through an effective managerial tools and techniques that sustain competitive advantage and achievement of long-term strategic goals. Because TQM, ISO 9000 Series standard and Six Sigma are continuous process, they lend themselves well to the constantly and rapidly changing environment of the health care industry. In conclusion, efficiency improvement of process and optimizing quality of care were chosen as our main goals. We hope that we can reach yet a higher quality of respiratory care and build up a value-added care system. |
本系統中英文摘要資訊取自各篇刊載內容。