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題名 | 運用六標準差管理建立企業e化之個案研究=Electronic Business Based on Six Sigma Management: A Case Study |
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作者 | 李明賢; 李俊祺; | 書刊名 | 長榮大學學報 |
卷期 | 9:1 2005.06[民94.06] |
頁次 | 頁27-40 |
分類號 | 494.56 |
關鍵詞 | 電子商務; 產業電子化; 六標準差管理; 全面品質管理; Electronic commerce; Electronic business; Six-sigma management; Total quality management; |
語文 | 中文(Chinese) |
中文摘要 | 二十一世紀係一全球分工,知識經濟與電子商務的時代,電子商務 (Electronic commerce, EC) 逐漸普及並衝擊企業之經營與人們的生活。為滿足顧客多樣化的要求,企業內部資源的規劃與管理更顯得重要,企業本身必須先整合其內部所有資源,建立完整的運籌管理系統,達到產業電子化 (Electronic Business) 來強化企業體質。在目前的電子商務快速發展的情況下,把本身企業內部的知識性資源加以整合並且電子化,提升整體競爭力已刻不容緩。另外六標準差管理是在1980年代初期所發展出來的一種突破性的改善手法,而在嚴謹的數據分析步驟下,強調巨幅的改善效果,以事業流程為改善的對象,達到顧客滿意為最終目標的改造手法,進而建立優質的企業文化及系統化的核心競爭力。本文的目的乃是利用六標準差管理的步驟來導入企業的e化,結果不但達成目標並獲得顯著成效。 |
英文摘要 | Twenty-first century is an epoch with global incorporation, knowledge economy and electronic commerce. Electronic commerce is becoming pervasive and has high impact on business as well as peoples lives. It is very important for a business to manage and plan its internal resource for satisfying customer’s various requirements. The constitution of business must be reinforced in terms of integrating internal resource of organization and establishing logistic management system by introducing electronic commerce. Recently, it is of great urgency for business to be upgraded the competitive ability of organization by integrating its internal knowledge resource as well as electronize in fast developing electronic commerce. Besides, six-sigma management resulted in phenomenal improvement since 1980. The final objective of six-sigma management is to satisfy customer’s requirement by achieving the following three actions: conscientious data analysis, sound improvement result and the object of improvement for process. Furthermore, the excellent enterprise culture and systematic core competitive ability are established. The purpose of this paper is to introduce electronic business by the steps of six-sigma management. The goal is reached and sound results are obtained. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。