查詢結果分析
來源資料
頁籤選單縮合
題名 | 證券業資訊人員工作壓力、工作壓力反應與職業倦怠關係之研究=Research of the Relations of Work Stress、Work Stress Reaction and Burnout for IT Professionals in Securities |
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作者姓名(中文) | 黃良傑; 黃新福; | 書刊名 | 德霖學報 |
卷期 | 22 2008.06[民97.06] |
頁次 | 頁171-192 |
分類號 | 177.7 |
關鍵詞 | 資訊人員; 工作壓力源; 工作壓力; 工作壓力反應; 職業倦怠; IT professional; Job stressors; Work stress; Work stress reaction; Burnout; |
語文 | 中文(Chinese) |
中文摘要 | 資訊行業的特色是不斷的進步,且工作量極大,很容易造成過度的工作壓力,進而產生職業倦怠。 依據相關研究顯示,長期的壓力會造成個人生活、家庭及生涯發展上的困擾;證券商的未來將朝大型化 發展,不論在證券、金控合併或新金融商品業務的開發,在資訊系統方面,都需要相當程度的擴充與整 合,對證券商的資訊人員來說,其工作壓力是有增無減。 本研究以全國前15 大證券公司的資訊部門員工為研究對象,探討證券業資訊人員在工作壓力源、 工作壓力反應與職業倦怠的關聯性。期將研究所得提供資訊主管參考,以便其在日後建立證券業資訊人 員壓力管理預警機制,並降低證券業資訊人員的工作壓力與職業倦怠感,進而提昇證券業資訊人員的生 產力。本研究結果發現:證券業資訊人員的工作壓力源以「受上司賞識」的壓力感受程度為最高;證券 業資訊人員的工作壓力反應以「心理反應」的平均程度為最高;證券業資訊人員的職業倦怠以「譏誚態 度」的平均程度為最高;個人屬性與各變數的差異分析以職業倦怠部分最為明顯;資訊人員的工作壓力 源與工作壓力反應呈現顯著的正關聯;資訊人員的工作壓力反應與職業倦怠呈現顯著的正關聯;工作壓 力反應對工作壓力源與職業倦怠的關係具有顯著的中介效果。 |
英文摘要 | One of the characteristics of Information Technology (IT) is the constant changing in technology and the high volume of workload. The fact of IT Professionals working extensive hours lead to work stress and burnout. According to journals of IT Management, issues regarding IT professionals work stress are often brought up, and long-term stress causing by work have tremendous impacts on one’s personal life, family, and career development. From the merge of securities and financial service agencies to the development of new financial consumer products, Securities are in the process of expanding themselves. In order to stay completive, IT system requires constant upgrades and integrations. Long hours of working become unavoidable thus lead to work stress among the IT professionals. This research was conducted based on the IT Professionals of top 15 Securities in Taiwan, focus on the cause of work stress, reaction toward work stress, burnout, and how these factors affecting one another. By analyzing the result, the following foundings were :“Job recognition by manager” ranked highest among all causes of work stress for IT professionals.“Psychology reaction” ranked highest among all work stress reactions for IT professionals.Work stress is usually caused by cynicism of IT professionals.Career burnout ranked most significant on individual characteristic and Variable Differential Analysis.The correlation between the cause of work stress and reaction of work stress is significant positive for IT professionals.The correlation between work stress reaction and burnout is significant positive for IT professionals.Work stress reaction is the significant mediator of work stress and burnout. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。