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題名 | 家長對學童課後托育服務品質之探討=The Investigation of Parents' Perceptions on Service Quality of After-School Program |
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作者姓名(中文) | 汪慧玲; 沈佳生; | 書刊名 | 正修學報 |
卷期 | 22 2009.11[民98.11] |
頁次 | 頁321-334 |
分類號 | 527.44 |
關鍵詞 | 課後托育; 服務品質; 家長觀點; After-school care; Service quality; Parents' perceptions; |
語文 | 中文(Chinese) |
中文摘要 | 本研究旨在探討家長對學齡兒童課後托育服務品質滿意度的看法,本研究採問卷調查方法進行資料蒐集,採分層隨機方式進行抽樣,以屏東地區20所課後照顧班學童之家長爲研究對象,實際有效樣本爲615位。根據資料分析結果,本研究所得之研究發現與結論如下:整體而言,家長對服務品質之看法,介於「很滿意」與「非常滿意」之間,並傾向於「很滿意」。另外,不同背景的家長對兒童課後托育服務品質看法包括:在「收費合理」方面,發現教育程度較低的家長對收費的金額比較滿意;在「行政服務」方面,發現高中職畢業的家長較大學畢業的家長更滿意。最後,依據研究結果對教育行政機關及學校提出可行建議,作爲政府與學校研擬課後托育服務相關政策。 |
英文摘要 | The purposes of this study were to investigate the parents' perceptions on the level of satisfaction of after-school programs. A survey questionnaire was served as the research instrument for this study. Participants were randomly selected from twenty elementary schools in Pingtung areas The valid questionnaires answered by parents were 615 copies. The results of this study are shown as follows: Generally, the status of parents on 'Level of Satisfaction' lies in 'satisfied' and 'very satisfied' which indicated that parents' viewpoint on the satisfaction toward 'satisfied'. Differences of parents with different background on 'Level of Satisfaction' show that parents with lower level of education were highly satisfied with program charge, and parents graduated from high school more satisfaction on schools' administration than parents graduated from universities. According to the study outcomes, some concrete suggestions were brought up as references for the educational administers and elementary school in after-school service policies. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。