查詢結果分析
來源資料
頁籤選單縮合
題名 | 以德菲法建立醫院內部評估社區健康服務成效之指標=Setting up Effect Indictors for the Internal Evaluation of Community Health Service within Hospitals by the Delphi Method |
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作者 | 張維容; 鍾信成; Chan, Wei-jung; Chung, Hsin-chen; |
期刊 | 澄清醫護管理雜誌 |
出版日期 | 20090100 |
卷期 | 5:1 2009.01[民98.01] |
頁次 | 頁45-54 |
分類號 | 412.775 |
語文 | chi |
關鍵詞 | 德菲法; 社區服務成效評估; 就醫滿意度; Delphi method; Effect evaluation of community service; Medical care satisfaction; |
中文摘要 | 本研究希望建構醫院內部評估社區健康服務 之成效指標,以利瞭解醫院提供社區相關健康服 務後,可能產生之效益作有效之評估。希望建構 之評估指標包括社區健康服務回診之成效指標、 社區健康服務個案回診滿意度之間卷指標,和社 區健康服務個案未回診調查之間卷指標。 方法: 利用修正式德菲法(Delphi),採二次專家問卷 調查回覆後修正,建構社區服務成果評量指標。 結果與建議: 研究結果發現「社區健康回診成效指標」 中,其中以參與社區健康服務總人數之回診比例 與滿意度調查為專家認同最可行之評估社區成效 之指標。「社區健康服務個案田診滿意度之間卷 指標」專家一致認同提供服務之第一線社區工 作人員泰之服務態度為問卷指標中極具代表之重 要構面,另自社區轉診醫院間之院內志工與轉診 服務人員服務滿意度亦是氏眾回診滿意度關鍵因 素。「社區健康服務轉介個案未回診調查之間卷 指標」則以瞭解氏眾未至醫院就醫之項目重要 性最高。本研究建議社區服務指標之建構,應考 量醫療環境政策以及醫院經營方向進行調整,視 需求修正成效評估指標,另於轉介個案回診時, 醫院提供細心接待與安排服務,可正面加深民眾 對聲院印象,更可使民眾感動溫暖,對醫院產生 信賴感,提升其整體醫療服務滿意度。 |
英文摘要 | Purpose: In order to evaluate the effect on communities that results when health services are provided by hospitals,effect indicators for the internal evaluation of the Community Health Service were set up within hospitals. Effect indicators in the form of questionnaires were used. One was given to measure an individual's satisfaction to the follow-up visits at the Community Health Service, and a questionnaire was also given to individuals who did not returnfor follow-up visits at the Community Health Service. Methodology: The Modified Delphi method and revision of the result through two professional questionnaires were used to evaluate the effect indicators of the Community Health Service. Conclusion and Suggestions: This study showed that the number of satisfied people returning for follow-up visits is the most feasible indicator to evaluate the effect of the Community Health Service. There was unanimous agreement from those who answered the questionnaire that the attitude of the community health center staff is the most important factor that contributes to an individual's satisfaction in regard to the follow-up visits to the Community Health Service. Also, the attitude of hospital volunteers and staff responsible for referrals from clinics to hospitals also plays an important role in the satisfaction that is felt by patients about follow-up visits. The questionnaire is giνen to individuals who do not return for the follow-up visits to the Community Health Service so that an understanding may be acquired of why patients tend not to go to hospitals when needed. The study results suggest that when establishing indicators of community service, the policies which govern the medical environment and daily hospital management should be taken into consideration when designing the effect evaluation indicator. Furthermore, when the referred patients return for follow-up visits, the hospitals should provide careful treatment and arrangements to the patients to give them a positive impression and convey a strong sense of competence and reliability, so as to increase their satisfaction with the overall medical services. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。