查詢結果分析
相關文獻
- 委外保固契約下維修代理商服務時間之最適化研究
- Minimum-Torque Trajectory Planning of Redundant Manipulators between Two Joint Configurations
- 遺傳演算法在最小成本機械加工係數選擇問題之應用
- 臺灣引水費結構合理化之研究
- On the Improvement of Convergence Characteristics of PCPDIPA
- 狀態誤差回授法於兩混沌系統同步化之應用
- 非線性規劃(多變數無限制式)解法之探討
- 懸浮微粒改善策略評選--非線性規劃方法之發展及臺中案例研究
- Direct Collocation and Nonlinear Programming Applied on Logistics Planning
- Fuzzy Computing的核心思想及其在非線性規劃求解方面的一個應用
頁籤選單縮合
題名 | 委外保固契約下維修代理商服務時間之最適化研究=Service Time Optimization Model for Outsourcing Warranty Repair |
---|---|
作者 | 陳彥年; 蔣明晃; Chen, Yen-nien; Chiang, David M.; |
期刊 | 臺大管理論叢 |
出版日期 | 20081200 |
卷期 | 19:1 2008.12[民97.12] |
頁次 | 頁187-211 |
分類號 | 496.1 |
語文 | chi |
關鍵詞 | 售後維修服務; 服務水準協議; 非線性規劃; Post-sale service; Service level agreement; Nonlinear programming; |
中文摘要 | 本研究在考量維修代理商有利可圖情況下,探討品牌商主導情形下維修代理商以品牌商所定的最高可接受維修服務時間與最低可接受服務水準為準據,制定最佳的維修服務時間,並透過模式求解,輔以敏感度分析來瞭解服務水準協議中重要參數改變對於最佳維修服務時間與利潤之影響。研究結果顯示:(1) 若品牌商制定的最高可接受維修服務時間大於最佳維修服務時間,則維修代理商會重新擬定最佳維修服務時間以使本身利潤最大化;(2) 若品牌商願意用相對較高的獎勵措施來鼓勵維修代理商縮短其維修服務時間,且品牌商要求最低可接受服務水準較寬鬆的話,則維修代理商的最佳維修服務時間會愈短,利潤會愈高;(3) 在商品失效率和維修服務率同時變化且相等時,兩者與利潤呈正向關係,但對最佳維修服務時間決策沒有顯著影響。 |
英文摘要 | This study intends to derive an optimal repair service time under these constraints of maximum acceptable repair service time and minimum acceptable repair service level set by branders when branders have strongly bargaining power. Finally, the sensitivity analysis of parameters on optimal repair service time and corresponding profit are also performed. Our results show that (1) service providers need to reset maximal acceptable repair service time of customers to maximize its profit if repair service time constraint set by branders is longer than optimal repair service time. (2) optimal repair service time of service providers is shorter and profit is higher if the minimum acceptable repair service level set by branders is looser given that the brander provides incentive mechanism to encourage service providers to shorten its repair service time. (3) when failure rate and repair service rate are the same, both will be positively correlated to profit, but no significant implication is explored between both rates and optimal repair service time. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。