查詢結果分析
來源資料
頁籤選單縮合
題名 | 手術室醫護人員使用「病人安全辨識查檢表」半年與一年後之滿意度調查=Survey of Operating Room Staff Satisfaction with the Use of a Patient Identification Checklist after 6 and 12 Months |
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作 者 | 古雪鈴; 王拔群; 陳雅惠; 劉惠琴; | 書刊名 | 輔仁醫學期刊 |
卷期 | 3:4 民94.12 |
頁次 | 頁203-211 |
分類號 | 416.3 |
關鍵詞 | 病人安全辨識查檢表; 滿意度問卷; 品質改善; Patient identification checklist; Satisfaction survey; Quality improvement; |
語文 | 中文(Chinese) |
中文摘要 | 背景和目的:本研究的醫院自93 年3 月1 日起採用「手術病人安全辨識查檢表」來加強病人身份、手術部位與程序的確認,本研究目的主要在調查手術室醫護人員對於查檢表的使用滿意度,方法:於「手術病人安全辨識查檢表」使用滿半年(93 年9月) 及使用滿一年(94 年3 月),利用所設計的滿意度問卷,藉以了解相關工作人員(包括手術醫師、手術室護理人員等) 對於病人安全目標的認知程度、查檢表使用的方便性、對病人滿意度的觀察及評值查檢表的重要性等。結果:研究樣本第一次共107 人(回收率89.2%)、第二次97 人(回收率80.8%)。在整體使用過程滿意度上,選擇3 分(滿意) 以上比前六個月多(88.6%> 70.7%),且醫師認為病患滿意度有所提昇(P=0.0005)、工作負擔減少(P=0.01)。結論:前後兩次醫護人員對於查檢表使用調查中之各項目滿意度仍介於中間值,其中只有"工作負擔"與"複雜度"方面分數較低,建議考慮將資訊科技系統引入手術病人安全辨識程序設計程序中,對手術病人作及時的掌控與管理,以減少工作人員負擔,提升病人滿意度並確保醫療服務品質。 |
英文摘要 | Background and Purpose: On March 1, 2004, we began using a ”patient identification checklist” to enhance the identification of patients and their surgical procedures. The objective of this study was to investigate the satisfaction of operating room staff members with the use of this patient identification checklist. Methods: We used a questionnaire on satisfaction to investigate the attitudes of staff members toward the goal of patient safety, the convenience of using the checklist, levels of observed patient satisfaction, and the importance of the checklist at 6 and 12months after it had been introduced. Results: The number of respondents for the first investigation was 107 (with a return rate of 89.2%), and was 97 for the second investigation (with a return rate of 80.8%). Wefound that people had greater overall satisfaction at 12 than at 6 months after the checklist had been introduced (88.6% vs. 70.7%, respectively). Orthopedic physicians had stronger positive attitudes toward patient satisfaction (p=0.0005) and a lighter workload (p=0.01). Conclusion: Except for checklist complexity and workload, we found that operating room staff members generally agreed that the use of the checklist improved patient safety by verifying the correct identity. The attitude survey provides valuable information for re-engineering our patient identification process in the future. We believe we can further decrease the complexity of the checklist and greatly enhance patient satisfaction. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。