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題名 | 航空公司地勤修護人員工作滿意度之研究=A Study on Job Satisfaction for Airlines Maintenance Employees |
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作者 | 吳建和; 馬智仁; | 書刊名 | 長榮大學學報 |
卷期 | 9:2 民94.12 |
頁次 | 頁11-34 |
分類號 | 177.7 |
關鍵詞 | 工作滿意度; 員工福利; 工作投入; 組織承諾; 馬斯洛; Job satisfaction; Employee benefits; Job involvement; Organization commitment; Marslow; |
語文 | 中文(Chinese) |
中文摘要 | 安全是經營航空公司的關鍵成它]素,而影響飛行安全的因素除了駕駛人員的技術、天候狀況外,飛機的保養與修護更是另一影響飛安的重要因素。由於飛機維修工作是以人為主體而完成的工作,工作滿意度直接間接會影響維修品質與飛行安全,所以工作滿意度就顯得相當重要了。因此本研究選擇國內某航空公司的飛機維修人員做為研究對象,從員工福利、工作投入與組織承諾三個主要面向去探討修護工廠員工的工作滿意度並提供管理建議。 本研究以Ridit順序資料分析不僅發現維修人員依照職位的不同,對員工福利類型有滿意度上的差異,同時亦確認了可以被接受及需要加強的福利項目。本研究另以主成份分析法,萃取出影響工作投入及組織承諾的主要成份。同時亦以員工福利為自變數,分別與工作投入及組織承諾應變數做典型相關,以尋找員工福利變數與工作投入及組織承諾變數間相關性較高的變數。本研究之實證資料分析亦支持Marslow的需求層級理論應依現代社會特性之改變而調整的觀點。 綜合研究結果,本研究建議:(1)在員工招募及教育訓練上,應多重視工作熱忱度、責任感與工作能力的培養。(2)為了提升組織承諾,公司應重視員工生涯規劃、勞工安全、休閒旅遊與伙食品質。(3)應多提供或設置休閒的場所與設施,以舒解日常的工作壓力。 |
英文摘要 | Flight safety is highly recognized as a critical successful factor for the management and operations of an airline company. Along side pilot’s capability and weather conditions, the quality of flight maintenance is the major factor that contributes to the safety of aviation. Since flight maintenance is mainly executed by maintenance workers, there is a constant need to understand the status of job satisfaction of the maintenance workers to ensure flight safety. This research looks at the issues of job satisfaction from the perspective of benefits programs, job involvement and organization commitment. By using Ridit analysis, this research identified that maintenance workers at different levels of positions achieved different degrees of satisfaction in the benefits programs offered by the company. By using principal component analysis, factors that contribute to the degree of job involvement and organization commitment had also been identified. We had also located the benefits variables that are mostly associated with work involvement and organization commitment. Through the empirical data of the research, we had shown that Marslow’s theory of progressive fulfillment of hierarchical needs may be modified to better describe human needs. Based on the results of this research, it is suggested from managerial perspective that (1)Work enthusiasm, responsibility and ability are the three characteristics that should receive due concerns in personnel recruitment and job training. (2)To encourage job involvement, company should implement better plans for career development, work safety, leisure activities and mess quality. (3)More recreation facilities should be provided for the relief of pressures from daily work. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。