查詢結果分析
來源資料
頁籤選單縮合
題名 | 金融服務業特性對績效獎金與離職傾向關係之干擾效果=The Moderating Effect of Banking Service Characteristic on the Relationship between Performance-based Pay and Turnover Intention |
---|---|
作者 | 謝安田; 李培銘; | 書刊名 | 文大商管學報 |
卷期 | 8:1 2003.04[民92.04] |
頁次 | 頁1-20 |
分類號 | 562.24 |
關鍵詞 | 金融服務業特性; 績效獎金; 工作滿足; 離職傾向; Banking service characteristic; Performance-based pay; Job satisfaction; Turnover intention; |
語文 | 中文(Chinese) |
中文摘要 | 根據統計國內服務業產值已高達GDP的63%,金融服務業更居其中重要的比例,過去曾受高額的績效獎金所激勵與吸引的金融服務業從業人員,在歷經1992年開放新銀行設立、1997年亞洲金融風暴之後,便處於過度競爭、工作壓力大、績效回饋要求快速等特性的環境,而有偏高的離職傾向問題,再者學者研究指出離職的成本約為離職員工年薪的1.2~2倍,引起了學者與實務界的重視。本研究目的即在探討金融服務業特性對績效獎金與離職傾向關係之干擾效果為何?並以473位第一線業務部門員工作為問卷調查的研究對象。研究結果發現金融服務業特性對績效獎金與離職傾向關係產生干擾效果,使原本二者之間的顯著負向相關,變成不具統計顯著性與強度的改變,值得專家學者加以重視。 |
英文摘要 | Banking service occupies a large percentage of the service industry. Employees in this field who were attracted by the high performance-based pay in the past have been under stress of heavy workload, keen competition, and quick results ever since new banks were granted to enter the market in 1992 and the Asian financial crisis in 1997. The high turnover intention, which has caused alarm for scholars and administrators, is its consequence. This paper aims to find out the moderating effect of these characteristics of banking service on the relationship between performance-based pay and turnover intention. 473 samples are surveyed through the questionnaire. The result shows that the highly negative relationship between performance-based pay and turnover intention is moderated by these characteristics of banking service. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。