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題名 | 品質管理之類型與其分類構面之研究--以自行車產業為例=The Classification of Quality Management System - An Empirical Study for Bicycle Industry in Taiwan |
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作者姓名(中文) | 許如欽; | 書刊名 | 中山管理評論 |
卷期 | 11:2 民92.夏 |
頁次 | 頁251-281 |
分類號 | 494.56 |
關鍵詞 | 品質管理; 品質管理類型; 成品檢驗; 製程管制; 系統規劃; Quality management; QM; Type of quality control management; Finished goods inspections; Manufacturing process control; System management; |
語文 | 中文(Chinese) |
中文摘要 | 品管制度自1924年Shewhart第一張管制圖迄今歷經了80年,品管方法從統計之品管演變成全面品質管理。影響企業推動品管所涉及之構面因素,不外乎(1)高階主管的角色,(2)員工的參與,(3)與供應商關係,(4)顧客的滿意度,(5) 教育訓練,(6)製程管理的程度,(7)品管部門在車且織中的地位,(8)品管技術等。 本研究根據自行車產業對以上構面之重視程度,以集群分析將品質管理分類,發現品質管理其實可分成品檢驗型、製程管制型及系統規劃型等三種類型,也就是說企業因組織型態及對品管構面之重視程度不同,應採用不同之品質管理類型,才能提高其品質管理之績效,並非以相同品質管理制度放諸天下皆準。 |
英文摘要 | Quality control system has been applied for about eighty years since Shewhart’s control chart first proposed in 1924. The method of quality control (QC) has evolved from SQC to total quality management (TQM). The fundamental factors affecting promotion of QC in enterprises include: (1)the roles of high rank executives, (2)the participation of employees, (3 )the relations with suppliers, (4)the satisfaction of customers, (5)the training & education of employees, (6) the training & education of management of manufacturing process, (7)the position of QC department in organization, and (8)the technology of QC. According to the degree of emphasis on above-mentioned factors in bicycle industry, this study categorized the quality management (QM) by cluster analysis in types of finished goods inspection, manufacturing process control, and system management. In other words, owing to the difference of organizations structure and the degree of emphasis on items of QC, enterprises should adopt their own suitable types of QM rather than a generic one to enhance their QC performance. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。