查詢結果分析
來源資料
頁籤選單縮合
題名 | 專戶服務資訊系統之分析工具子系統=The Customer Activities Analysis Tool for Customer Service Systems of CHT |
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作者 | 陳玲芬; 楊淵棕; 白順濤; 洪進福; 林榮賜; 孫三為; | 書刊名 | 電信研究 |
卷期 | 31:5 2001.10[民90.10] |
頁次 | 頁525-574 |
分類號 | 494.54、494.54 |
關鍵詞 | 專戶服務資訊系統; 線上及時分析處理; 多維度資料庫架構模式; Account management service information system; AMSIS; On-line analytical processing; Multidimensional modeling; |
語文 | 中文(Chinese) |
中文摘要 | 分析工具子系統是專戶服務資訊系統(AMSIS)子系統之一,本系統主要是使用線上分析處理技術,做為中華電信公司龐大的電信客服系統資料的整合查詢、報表、線上分析處理的工具。 線上分析處理技術是企業資料分析的利器,它提供有效的功能讓企業之高階主管或各階層人員以簡單又快速的方式掌握經營的關鍵因素,以因應多變及競爭的環境。分析工具子系統應用此項技術於帳務及客戶服務力分析,分析客戶滿意度、帳務營收成長狀況、和網路品質服務力,做為專案經理人和高階主管的服務對策或決策依據。 本文說明分析工具子系統各階段的設計,如系統需求、系統結構、分析範圍以及客服系統交叉分析後資料的呈現方式。 |
英文摘要 | The Customer Activities Analysis Tool is a subsystem of AMSIS(Account Management and Service Information System). By use of OLAP(On-Line Analytical Processing) technique, it analyzes a large amount data of CHT, such as incoming data of Telecommunication business, the process ability of order processing system and the service performance of communication line failure in TRIS. The OLAP technique provides the foundation for effective business intelligence solutions. It allows business to quickly and easily interpret all kinds of business information for competitive advantage. Thus, the purpose of development of Customer Activities Analysis Tool is to integrate the OLAP engine with the 3 kinds of CHT data mentioned above to investigate the behavior or satisfactions about the services of our very important accounts. We also hope the system can be used effectively for decision-making purposes for the C.E.O. and project managers. In this paper, we describe the system requirements, system architecture, analysis scope, and the results of crossing analysis for accounts’ data. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。