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題 名 | FlowMaster:Web-based工作流程管理系統之設計與開發=FlowMaster: The Design and Implementation of a Web-based Workflow Management System |
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作 者 | 洪進福; 范光楝; 林榮賜; 孫三為; | 書刊名 | 電信研究 |
卷 期 | 31:3 2001.06[民90.06] |
頁 次 | 頁317-343 |
分類號 | 494.54 |
關鍵詞 | 專戶服務資訊系統; 工作流程管理系統; 工作流程定義; Account management service information system; AMSIS; Workflow management systems; Process definition; |
語 文 | 中文(Chinese) |
中文摘要 | 工作流程管理系統的開發目標乃在將企業中的作業流程自動化,甚至將企業中的流 程重新設計以便改善整個作業流程的效率的與品質。但是目前市面上並沒有一套工作流程管 理軟體可以簡單的、易於整合的、容易使用的用來協助這類工作的進行。FlowMaster工作流 程管理系統的開發需求是導因於專戶服務資訊系統提出的「資訊彙報系統」,其目標是建構一 棖能夠分?式處理,而且具彈性的資訊蒐集、彙報與分析的機制,提供給專戶服務人員與決 策主管提出適當的作為及對策。資訊蒐集的對象涵蓋有市場潛在機會、競爭者資訊、專戶基 本資料、專戶的企業狀況或信用狀況、策略聯盟機會與專戶申訴事件…等,而這些蒐集到資 訊必須依據一定的資料提報程序,層層彙報,再交遞到業務承辦人員的手上。然而,以現階 段所定義的資料蒐集項目在不久的將來可能隨時會新增或異動,每一種表單資訊的流向也隨 時會改變,因此,針對這一類異動性大且工作流程隨機會改變的系統需求,我們決定投注心 力開發一套完整的web-based工作流程管理系統,一勞永逸的解決「資訊流」與「工作流」 的控管問題,也可為未來類似的系統開發,提供軟體再利用的解決方案。 本論文主要在描述FlowMaster之工作流程定義規格與工作流程執行系統。該系統是一開 放式的工作流程管理系統,而且由於是Web-based的架構環境,所以任何合法的使用者均可 以在其權限範圍內,進行資料處理、資料流向異動或終止等動作,藉此達成與他人之間所需 要協調與溝通的工作。 |
英文摘要 | The purpose of workflow management system (WFMS) is to coordinate activities of people and computerized applications. Consequently, the WFMS will automate and even redesign business processes to improve the effectiveness of the entire organization. Most current WFMS are designed or professional programmers who will use them to implement the long-lasting, large scale, or complicated workflow applications for business organizations. However, there is no simple and easy way to use the software to construct the workflow process. Moreover, they provide very good support for process engineering but limited support for process execution, and then require additional proprietary desktop applications with limited platform availability. Therefore, the process engineering cannot be effective and accessible to the people carrying out the processes. The FlowMaster, a web-based workflow management system, is designed for the AMSIS (Account Management Service and Information System) to achieve gathering information. The Information Gatherer, coupled with the FlowMaster system, is a system designed for account managers to summarize the investigation reports, market information, and competitor's market strategy, etc. following the predefined profiles or user's explicitly specified statements, the predefined profiles or user's explicitly specified statements, the reports will be automatically proceeded to the appropriate staff for further processing or approval. The FlowMaster provides a process mediation service using tools that most users already have and know how to use. Users interact with the system by the Web browser to retrieve a list of tasks for which they are currently responsible and read task descriptions about the assignments. The FlowMaster also notify people the time they need to do something by email. The FlowMaster contains a model to design the workflow as well as a set fo tools to construct and manage workflow. This paper will present the details about the design, implementation, and the run-time system on the FlowMaster. The FlowMaster is an open WFMS; end-users can use it to help them coordinate the work with others. Since having a lot of reusable software components, we believe the FlowMaster is extensible enough to support the construction of their workflow applications, and significantly to reduce the developing efforts. |
本系統中英文摘要資訊取自各篇刊載內容。