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題 名 | 官僚組織回應的概念建構評析--新治理的觀點=The Conceptualization of Bureaucratic Responsiveness in Democracies: A New Governance Perspective |
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作 者 | 蔡允棟; | 書刊名 | 中國行政評論 |
卷 期 | 10:2 2001.03[民90.03] |
頁 次 | 頁89-134 |
分類號 | 572.915 |
關鍵詞 | 官僚回應; 政治性回應; 司法性回應; 民主治理; 新治理; 民主階層連鎖控制體系; 多元代理人理論; 政策網絡; 政府空洞化; 集體行動; 制度性工具; 制度性選擇; 公民滿意; 顧客滿意; 新行政國; 公私協力; Bureaucratic responsiveness; Political responsiveness; Judicial responsiveness; Democratic governance; New governance; Overhead democracy; Multiple principal-agent theory; Policy networks; The hollow state; Collective action; Institutional instrument; Institutional choices; Citizen satisfaction; Customer satisfaction; Neo-administrative state; Partnership; |
語 文 | 中文(Chinese) |
中文摘要 | 「回應」概念雖為學者討論官僚民主行政以及民主治理的重要概念,但往往僅限於「回應」名詞的使用,未進一步闡釋其旨意;或囿於「顧客服務」內涵之引申,過於狹隘。本文目的在嘗試建立一個官僚組織回應的概念性架構,以增進官僚組織的回應能力,並作為後續研究,衡量官僚組織回應的續效指標。本文認為服務品質是官僚組織回應的重要意涵,但欲求回應具體有效,更須提昇解決社會問題的能力,以及尊重民主的價值與程序。其次,為提昇官僚組織的回應能力,政府推動政策,思考適當的制度性工具時,行政機關應秉持公私協力的理念,透過政策網絡,主動結合企業、非營利組織與公民團體,以增進政策品質與便利政策執行。 |
英文摘要 | In order to improve the capacity of public bureaucracies that can become more responsive to societal needs and goals, the purpose of this research is to conceptualize the notion of bureaucratic responsiveness. Most scholars maintain that responsiveness is one of the main values in a constitutional democracy, however, the notion of responsiveness has rarely been thoughtfully defined. This essay suggests that, in order to be properly responsive to citizen preferences and to deal with societal problems effectively, public bureaucracies must be concerned with the whole range of policy instruments and institutions for collective action available to a modem society. Service delivery remains a critical component of citizen satisfaction that determines whether bureaucratic responsiveness is successful. However, citizens' satisfaction with bureaucratic responsiveness is not confined to service delivery, but includes public bureaucracies' integrity, insistence on democratic process and values, and its capacity for resolving societal problems. |
本系統中英文摘要資訊取自各篇刊載內容。