查詢結果分析
來源資料
頁籤選單縮合
題 名 | 從圖書館流通工作談館員壓力及因應之道=In View of Book Circulating Work to See Librarians' Stress and Coping Strategies |
---|---|
作 者 | 劉採琼; | 書刊名 | 書苑 |
卷 期 | 48 2001.04[民90.04] |
頁 次 | 頁53-64 |
專 輯 | 公共圖書館之讀者資訊素養 |
分類號 | 022.6 |
關鍵詞 | 圖書館員; 圖書流通; 情緒管理; 工作壓力; Librarian; Book circulation; Emotion management; Work stress; |
語 文 | 中文(Chinese) |
中文摘要 | 由於教育普及,公共圖書館使用率提高,對第一線的圖書流通工作者直接帶來壓力。本文以某國立圖書館為例,分析流通工作壓力來自工作本質、工作環境、工作負荷、工作設計、組織領導、同事關係、讀者、行政配合、家庭、人格特質、生活變遷等因素。長期處在壓力下的個人機制無法適當運作,也會降低在工作上的投入程度,不利於組織及個人。 圖書館員須正視壓力存在的事實,以認知重建、肯定行為、建立支援性系統、正確的休閒活動及放鬆訓練等方法,有效調適壓力。而圖書館在經營策略的概念中,除產品(服務)市場的外在策略外,應包括人力資源的內在策略,視人力為具有生產力的資產,而且要促使其生產活動為個人表現和自我實現的方法。因此正視情緒勞務的特性、改善系統制度、訂定情緒規則,協助館員克服壓力,使之與組織經營合為一體,發揮整合的效能,才能獲致發展的優勢。 |
英文摘要 | Due to universal education and the increasing utilization of public libraries, the first-line librarians of book-circulation face stronger work stress. This paper is a case study of one of the National Libraries in Taiwan. It indicates that book-circulating workers' stress is caused by work essence, working load, working environment, leading style, colleagues relationship, readers' needs, support system, family, personality traits etc. A librarian, who is under long-termed stress and couldn't operate his/her personal mechanism properly, would make less efforts in his/her work. This is not good for both the organization and the librarian himself/herself. The librarian must honestly acknowledge that the stress does exist. He/She can conquer the stress effectively through rebuilding the perception of work, affirmaing behavior, establishing a support system, and having proper leisure activities, and relaxing training. Besides, the library should involve more in its strategic concept of business when developing the internal strategies of the manpower resources as well as strategies of product (service) marketing . The manpower is the main productivity which can help one achieve self-realization. By means helping librarians to overcome work stress, they would act as a whole organization and work on integrating library business effectively. The library therefore is able to get the priority of development. |
本系統中英文摘要資訊取自各篇刊載內容。