查詢結果分析
來源資料
頁籤選單縮合
題 名 | 以「回溯式測試法」評估微波爐的使用性=Evaluating the Usability of Microwave Oven by Retrospective Testing Method |
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作 者 | 管倖生; 陳俊瑋; | 書刊名 | 科技學刊 |
卷 期 | 9:3 2000.07[民89.07] |
頁 次 | 頁223-230 |
分類號 | 448.48 |
關鍵詞 | 回溯式測試法; 工作分析; 微波爐; 使用性; Retrospective testing method; Task analysis; Microwave oven; Usability; |
語 文 | 中文(Chinese) |
中文摘要 | 操作介面是人與產品的溝通橋樑,因此當使用者操作一個產品時,該產品介面設 計的好壞,將直接影響產品的使用性。本研究以微波爐為例,安排六個典型工作,調查初次 使用者對微波爐的使用性問題。12個初次操作此微波爐的使用者參與實驗測試,並運用「回 溯式測試法〔Retrospective Testing Method〕」記錄測試過程,並分析微波爐的使用性問 題。歸納六種典型工作之分析結果發現,(1)受測者不喜歡花太多的時間看說明書,偏好 引用試誤法去猜測及觸按各項產品功能按鍵,並套用先前獲得的操作經驗於新產品的功能按 鍵上。(2)若能直接在操作介面上顯示該操作錯誤訊息,並能清楚的引導生手跳離錯誤狀 況,正確的進行下一步驟,使用者必然能降低許多不必要的錯誤,可以提高操作效率。(3) 為幫助使用者辨認什麼按鈕能執行什麼操作,介面的功能按鈕應以適切的文字與圖像作呈現 ,如此,使用者在操作此產品介面便能減少誤判與操作錯誤。(4)說明書中的中文陳述方 式應與機器設定的邏輯相一致,否則將降低使用者操作的效率。 |
英文摘要 | The operational interface is the communicated bridge between human and product. Therefore the quality of product-interface design directly affects the product usability when user operates that product. This study used microwave oven as example and arranged six typical tasks to investigate the usability problems with the naive users. Twelve observers anticipated these experiments. The Retrospective Testing Method was used to record the progress of testing and to analyze the usability of the microwave oven. According to the analysis of six typical tasks, the evaluating results are summarized as follows: (1) Users didn't like to spend too much time in reading the operational manual. They preferred to apply Trail and Error Method to guess and press each button to know the function. They usually adopted similar operational experience in advance to inquire the function keys of new product. (2) If the message of operational error could directly display in the product interface and clearly guide the user how to quit from the wrong conditions and correctly get in next step, the naive user could reduce many operational errors and improve the efficiency in operation. (3) In order to help the user familiar with the function of each button, each button should be expressed by appropriate characters and icons. Therefore the wrong judgement and the operation error would reduce when the user operates the interface. (4) The description sequence of Chinese in the operational manual should have the same logic setting as the machine otherwise the operational efficiency would reduce. |
本系統中英文摘要資訊取自各篇刊載內容。